Chatbots have come a long way since their debut as text-based messengers on websites. With the increased use of generative AI tools, they can now simulate human interactions in a much more efficient manner. In recent years, AI chatbots have garnered a lot of media attention for their growing capabilities, and one of the areas they are transforming is employee
In the world of business, success often depends on the ability to provide customers with fast, personalized, and convenient interactions across various platforms. In today’s market, customers expect these interactions to be seamless and frictionless. This is where conversational AI comes into play. Conversational AI is an advanced technology that enables chatbots and voicebots to engage in natural language conversations
Robotic Process Automation (RPA) has revolutionized business operations globally by contributing to increased efficiency, precision, and accuracy while reducing operational costs. RPA is a groundbreaking automation technology that enables organizations to automate repetitive and manual tasks that were previously performed by humans. This technology leverages the latest in Artificial Intelligence (AI) technology to streamline business operations, improve productivity, and enhance
In recent years, there has been a rise in the use of machines in various sectors of the economy. One of these sectors is customer service, where machines are gradually being introduced to interact with customers. The emergence of machine customers is revolutionizing the way businesses interact with their customers. This article aims to help readers understand what machine customers
