In a rapidly evolving digital landscape, a dramatic surge in AI-driven cybercrime is unfolding across the globe. In 2024, automated scanning activity has increased by 16.7%, revealing vulnerabilities in digital infrastructures worldwide. Threat actors are now conducting billions of scans each month, focusing specifically on protocols like SIP, RDP, and Modbus TCP for IoT. These scans reveal significant weaknesses that
Artificial intelligence continues to emerge as a transformative force in the realm of digital business transformation, raising questions about the evolving landscape of operational strategies and the pursuit of innovation. As enterprises confront the wave of technological advancements, AI offers a suite of capabilities that can redefine the very foundation of business models. The rapid development of AI technologies challenges
In recent years, AI technologies have taken center stage in transforming how contact centers operate, especially in regions like South Africa, where digital advancements are swiftly adopted. The ConnectLive Roadshow highlighted how artificial intelligence is redefining customer experiences and enhancing service delivery in contact centers across Johannesburg, Durban, and Cape Town. As businesses strive for operational excellence, AI has emerged
The rapid evolution in digital marketing has ushered in a new era where artificial intelligence begins to dominate the search engine optimization landscape. Small and medium-sized businesses (SMBs) are recognizing the importance of adapting to AI-driven search techniques to remain visible among their target audiences. Traditional keyword-based SEO strategies are conceding ground to AI-enhanced approaches as businesses find themselves at
Avaya’s recent unveiling of the Avaya Infinity™ platform marks a transformative step in the evolution of enterprise software. This innovation aims to evolve contact centers into collaboration hubs, thereby unifying customer experiences and solidifying crucial business relationships. In the competitive landscape, where consumer expectations are continually rising, Avaya Infinity™ offers a comprehensive solution tailored to meet these demands. The platform’s
In a notable move towards revolutionizing digital financial transactions, Mastercard has introduced Agent Pay, an innovative initiative aimed at embedding AI search platforms into its payment network. This integration addresses a long-standing challenge faced by users and enterprises alike: the need to switch between windows to finalize transactions or bookings initiated through AI searches. By enabling transactions to occur seamlessly
The evolution of artificial intelligence (AI) has been nothing short of transformative, reshaping various aspects of industries worldwide. Artificial intelligence agents are at the forefront of this revolution, promising to enhance enterprise automation systems. These agents differ significantly from traditional automation tools like robotic process automation (RPA). While RPA focuses on rule-based tasks, AI agents possess the potential to cater
The landscape of technology is rapidly evolving, ushering in transformative changes in nearly every aspect of human life and enterprise. Central to this shift are three pivotal megatrends: artificial intelligence (AI), the transition to 6G communications, and the pressing pursuit of sustainability. These forces are not only reshaping industries but are also redefining societal interactions and the global environment. The
As businesses navigate rapid digital transformations in 2025, they encounter complex challenges in securing their evolving digital environments. In response to these challenges, innovative cybersecurity measures are emerging, with Non-Human Identity (NHI) Management taking center stage. This approach promises to bolster security while nurturing growth and technological advancements across industries. By integrating machine identities into cybersecurity frameworks, NHI management offers
The insurance sector is experiencing a profound transformation through the integration of climate technologies, reshaping how risks are assessed and how policyholders engage with their insurers. As climate-related challenges become increasingly prevalent, insurers are leveraging cutting-edge technologies like Earth Observation (EO), Generative AI, and digital tools to enhance their risk management capabilities and improve consumer interactions. These advancements are ushering
Artificial intelligence has emerged as a transformative force in law enforcement and public entity insurance, revolutionizing these fields by enhancing operational efficiency and introducing novel challenges. The dual role of AI—as both a tool for advanced risk assessment and a catalyst for complex liability management—is reshaping how agencies operate and insurers underwrite policies. This exploration reveals how AI is fundamentally
In an age where consumer relationships are paramount, a new evolution is reshaping Customer Relationship Management (CRM) into what is now recognized as CRM 3.0. This transformation is driven by the fusion of data, Artificial Intelligence (AI), and storytelling, creating unparalleled personalized experiences. Traditional loyalty models, often reliant on point systems and physical loyalty cards, are giving way to richer,
