I’m thrilled to sit down with Aisha Amaira, a renowned MarTech expert whose deep expertise in integrating technology into marketing has made her a thought leader in customer insights and data-driven strategies. With a strong background in CRM marketing technology and customer data platforms, Aisha brings a unique perspective on how innovation can transform industries like South Africa’s contact centers.
Imagine a government so efficient that billions of dollars are saved annually, cybersecurity threats are thwarted before they strike, and carbon emissions are slashed by millions of kilograms—all through the power of technology. This isn’t a distant dream but a tangible possibility for the Australian government through the adoption of cloud computing and artificial intelligence (AI). These technologies are rapidly
What happens when artificial intelligence evolves beyond answering queries to independently managing intricate operations like orchestrating a global supply chain or crafting a targeted ad campaign? The concept of agentic AI—systems driven by large language models (LLMs) that think, decide, and act on their own—promises to revolutionize industries. Yet, the path to reliable autonomy is riddled with obstacles, from unpredictable
Setting the Stage: A Remittance-Dependent Economy Under Pressure In a nation where economic turmoil has gripped households for years, remittances stand as a critical lifeline for millions of Lebanese families, with an estimated $6.4 billion in inflows recorded a few years ago. Lebanon ranks among the top recipients in the Middle East and North Africa (MENA) region, highlighting the sheer
Introduction to AI’s Role in Customer Experience Imagine a world where a simple voice command resolves a billing issue before a customer even realizes there’s a problem, or where a virtual assistant anticipates a shopper’s needs with uncanny precision. This is no longer science fiction but the reality shaped by artificial intelligence (AI) in customer experience (CX). In today’s digital
I’m thrilled to sit down with Dr. Maurice Herlihy, a titan in the world of computer science whose pioneering work in distributed systems has directly influenced the foundations of blockchain technology. With a remarkable academic journey from Harvard and MIT, and a career adorned with prestigious awards like the Dijkstra and Gödel Prizes, Dr. Herlihy brings unparalleled expertise to his
Today, we’re thrilled to sit down with a leading expert in the fintech space, whose extensive experience with electronic money institutions and deep knowledge of EU financial regulations offers invaluable insights. Based in Malta, this expert has been at the forefront of innovative strategies for securing customer funds and navigating the complex world of compliance. Our conversation dives into a
Introduction to ERP Budgeting Challenges Imagine a mid-sized manufacturing firm embarking on an ERP implementation with a budget of $1 million, only to see costs spiral to $2.5 million within a year due to unforeseen complexities, a scenario far too common among organizations underestimating the scope of Enterprise Resource Planning (ERP) systems. These are not mere IT upgrades but transformative
In the rapidly evolving landscape of artificial intelligence, the race for technological dominance often reveals stark contrasts between ambition and reality, as evidenced by the recent challenges faced by a prominent Chinese AI company, DeepSeek. This firm, striving to align with national goals of technological self-sufficiency, encountered significant hurdles while attempting to train its latest AI model, R2, using domestic
What if the perfect partner isn’t human, but a meticulously crafted algorithm designed to anticipate every need, desire, and emotion? In 2025, with technology woven into the fabric of daily life, artificial intelligence (AI) is no longer just a tool for efficiency—it’s stepping into the intimate sphere of love and companionship. Picture a world where loneliness is met with a
Imagine a world where mental health support is as close as the next room, embodied in a human-like robot that listens, responds, and offers guidance at any hour of the day. With global mental health challenges escalating—evidenced by millions lacking access to traditional therapy due to cost, stigma, or scarcity of professionals—humanoid AI therapists are emerging as a potential game-changer.
Artificial Intelligence (AI) is rapidly transforming the landscape of work, presenting both unprecedented opportunities and significant challenges for employees across various sectors. As businesses increasingly integrate AI technologies to enhance efficiency and innovation, the implications for job roles and career trajectories are becoming more evident. This transformative technology isn’t merely a tool for automation; it’s a fundamental shift in how
