MarTech

Many corporate decisions are formulated within isolated boardrooms where leadership remains disconnected from the actual daily struggles of the customer base. This phenomenon, often referred to as the corporate bubble, creates a dangerous rift between a company’s perceived value proposition

Gatlin’s previous experience managing Overseas Chief Quality Engineering provides a specialized technical perspective for her new role leading Nissan’s customer satisfaction efforts. This strategic appointment marks a significant departure from traditional customer relations models that typically prioritize marketing or communications