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Customer Experience (CX)

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Automated Call Monitoring Boosts Quality and Customer Experience
September 19, 2025
Automated Call Monitoring Boosts Quality and Customer Experience

Today, we’re thrilled to sit down with Aisha Amaira, a MarTech expert with a deep-rooted passion for blending technology and marketing. With her extensive background in CRM marketing technology and customer data platforms, Aisha has a unique perspective on how

Stop Excuses: Prioritize EX and CX for Business Success
September 19, 2025
Stop Excuses: Prioritize EX and CX for Business Success

This guide is designed to help business leaders and organizations overcome the persistent barrier of “competing priorities” and make employee experience (EX) and customer experience (CX) central to their strategic focus. By following the actionable steps and mindset shifts outlined

Why Does Attitude Matter More Than Words in Customer Service?
September 18, 2025
Why Does Attitude Matter More Than Words in Customer Service?

Diving into the world of customer service and interpersonal communication, we’re thrilled to sit down with Aisha Amaira, a MarTech expert whose passion for integrating technology into marketing extends to understanding customer interactions at a deeper level. With her extensive

Agentic AI Transforms CX Automation Beyond Simple Triage
September 18, 2025
Agentic AI Transforms CX Automation Beyond Simple Triage

In the dynamic realm of customer experience (CX) automation, a staggering statistic sets the stage for a transformative shift: customer satisfaction, as measured by the American Customer Satisfaction Index, has dipped to 76.9 in recent quarters, reflecting levels not seen

Why Do Customer Experiences Need Operational Personas?
September 17, 2025
Why Do Customer Experiences Need Operational Personas?

In the ever-evolving world of business, delivering a top-notch customer experience (CX) has become a cornerstone of success, yet many organizations struggle to turn well-designed journeys into consistent realities due to operational shortcomings. Picture a frustrated airline passenger facing a

How Is Gen Z Redefining Customer Experience and Loyalty?
September 17, 2025
How Is Gen Z Redefining Customer Experience and Loyalty?

Allow me to introduce Aisha Amaira, a seasoned MarTech expert with a deep-rooted passion for blending technology and marketing to transform customer experiences. With her extensive background in CRM marketing technology and customer data platforms, Aisha has a unique perspective

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Automated Call Monitoring Boosts Quality and Customer Experience
September 19, 2025
Automated Call Monitoring Boosts Quality and Customer Experience

Today, we’re thrilled to sit down with Aisha Amaira, a MarTech expert with a deep-rooted passion for blending technology and marketing. With her extensive background in CRM marketing technology and customer data platforms, Aisha has a unique perspective on how

Stop Excuses: Prioritize EX and CX for Business Success
September 19, 2025
Stop Excuses: Prioritize EX and CX for Business Success

This guide is designed to help business leaders and organizations overcome the persistent barrier of “competing priorities” and make employee experience (EX) and customer experience (CX) central to their strategic focus. By following the actionable steps and mindset shifts outlined

Why Does Attitude Matter More Than Words in Customer Service?
September 18, 2025
Why Does Attitude Matter More Than Words in Customer Service?

Diving into the world of customer service and interpersonal communication, we’re thrilled to sit down with Aisha Amaira, a MarTech expert whose passion for integrating technology into marketing extends to understanding customer interactions at a deeper level. With her extensive

Agentic AI Transforms CX Automation Beyond Simple Triage
September 18, 2025
Agentic AI Transforms CX Automation Beyond Simple Triage

In the dynamic realm of customer experience (CX) automation, a staggering statistic sets the stage for a transformative shift: customer satisfaction, as measured by the American Customer Satisfaction Index, has dipped to 76.9 in recent quarters, reflecting levels not seen

Why Do Customer Experiences Need Operational Personas?
September 17, 2025
Why Do Customer Experiences Need Operational Personas?

In the ever-evolving world of business, delivering a top-notch customer experience (CX) has become a cornerstone of success, yet many organizations struggle to turn well-designed journeys into consistent realities due to operational shortcomings. Picture a frustrated airline passenger facing a

How Is Gen Z Redefining Customer Experience and Loyalty?
September 17, 2025
How Is Gen Z Redefining Customer Experience and Loyalty?

Allow me to introduce Aisha Amaira, a seasoned MarTech expert with a deep-rooted passion for blending technology and marketing to transform customer experiences. With her extensive background in CRM marketing technology and customer data platforms, Aisha has a unique perspective

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