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Lucidya Secures $30M to Boost AI-Powered Customer Experience
July 17, 2025
Lucidya Secures $30M to Boost AI-Powered Customer Experience

In a significant development for the AI industry within the Middle East and North Africa region, Lucidya, a prominent leader in AI-powered customer experience management, has successfully completed its Series B funding round, raising a remarkable $30 million. This milestone

Is Agentic AI Revolutionizing Employee and Customer Experiences?
July 17, 2025
Is Agentic AI Revolutionizing Employee and Customer Experiences?

In recent years, Agentic AI has emerged as a transformative force in artificial intelligence, defined by its autonomous and goal-directed behavior. This groundbreaking technology marks a significant departure from traditional AI systems that largely relied upon human prompts and intervention

Are WhatsApp Chatbots Transforming Sales Dynamics?
July 17, 2025
Are WhatsApp Chatbots Transforming Sales Dynamics?

In a bustling world where businesses strive to capture fleeting consumer attention, a significant shift is unfolding in sales dynamics. Imagine a flourishing business opportunity slipping away because a reply didn’t come in time. Fast-paced market demands, coupled with consumer

Can E-Commerce Outshine Retail with Stellar Customer Service?
July 16, 2025
Can E-Commerce Outshine Retail with Stellar Customer Service?

In a world where digital transactions have surpassed brick-and-mortar sales, the question arises: can e-commerce platforms offer the same level of personalized service that customers cherish in physical stores? The need for exceptional online customer service is more crucial than

How is Real-Time AI Revolutionizing Customer Service?
July 16, 2025
How is Real-Time AI Revolutionizing Customer Service?

In an era where customers demand immediacy and precision, real-time AI has become a game-changer, transforming customer service from reactive responses to proactive engagements. Gone are the days when waiting in long queues or dealing with scripted answers sufficed. Today,

Frontline Managers Shape Lasting Customer-Centric Cultures
July 15, 2025
Frontline Managers Shape Lasting Customer-Centric Cultures

In the competitive world of business, companies continuously strive to improve customer satisfaction, which often translates directly to increased loyalty and revenue growth. At the heart of these efforts is a robust customer-centric culture, fostered not by top executives but

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Lucidya Secures $30M to Boost AI-Powered Customer Experience
July 17, 2025
Lucidya Secures $30M to Boost AI-Powered Customer Experience

In a significant development for the AI industry within the Middle East and North Africa region, Lucidya, a prominent leader in AI-powered customer experience management, has successfully completed its Series B funding round, raising a remarkable $30 million. This milestone

Is Agentic AI Revolutionizing Employee and Customer Experiences?
July 17, 2025
Is Agentic AI Revolutionizing Employee and Customer Experiences?

In recent years, Agentic AI has emerged as a transformative force in artificial intelligence, defined by its autonomous and goal-directed behavior. This groundbreaking technology marks a significant departure from traditional AI systems that largely relied upon human prompts and intervention

Are WhatsApp Chatbots Transforming Sales Dynamics?
July 17, 2025
Are WhatsApp Chatbots Transforming Sales Dynamics?

In a bustling world where businesses strive to capture fleeting consumer attention, a significant shift is unfolding in sales dynamics. Imagine a flourishing business opportunity slipping away because a reply didn’t come in time. Fast-paced market demands, coupled with consumer

Can E-Commerce Outshine Retail with Stellar Customer Service?
July 16, 2025
Can E-Commerce Outshine Retail with Stellar Customer Service?

In a world where digital transactions have surpassed brick-and-mortar sales, the question arises: can e-commerce platforms offer the same level of personalized service that customers cherish in physical stores? The need for exceptional online customer service is more crucial than

How is Real-Time AI Revolutionizing Customer Service?
July 16, 2025
How is Real-Time AI Revolutionizing Customer Service?

In an era where customers demand immediacy and precision, real-time AI has become a game-changer, transforming customer service from reactive responses to proactive engagements. Gone are the days when waiting in long queues or dealing with scripted answers sufficed. Today,

Frontline Managers Shape Lasting Customer-Centric Cultures
July 15, 2025
Frontline Managers Shape Lasting Customer-Centric Cultures

In the competitive world of business, companies continuously strive to improve customer satisfaction, which often translates directly to increased loyalty and revenue growth. At the heart of these efforts is a robust customer-centric culture, fostered not by top executives but

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