VMware, a leading provider of virtualization and cloud computing software, has announced its latest enhancements to its Digital Employee Experience Management (DEX) solution. The Palo Alto-based company has been investing heavily in its DEX solution since its acquisition of Apteligent in 2017. The company’s latest announcement includes four unique enhancements to its DEX solution, aiming to further improve IT efficiency, visibility, and proactivity in enhancing employee experiences.
What is VMware’s DEX solution?
VMware’s comprehensive DEX solution aims to provide IT teams with data-driven insights that enable improved efficiency and a great experience for employees. The solution includes three major components: Intelligent Hub, Digital Employee Experience Management (DEEM), and Assist. The Intelligent Hub provides a single platform for employees to access all necessary tools, resources, and services from anywhere at any time. The DEEM solution helps IT teams monitor and improve digital experiences across all applications and devices. Lastly, the Assist component provides virtual assistant-powered chatbots to help employees resolve their IT issues quickly and efficiently.
VMware has announced the availability of its Digital Employee Experience Management (DEEM) solution for 3rd-party Windows devices. This move aims to expand the reach of VMware’s DEX solution beyond its traditional user base, allowing more IT teams to benefit from its comprehensive features and capabilities. By making the DEEM solution available for third-party devices, VMware provides enhanced visibility, proactive issue resolution, and improved employee experiences for Windows users.
With this latest update, VMware’s entire DEX offering, including Intelligent Hub, DEEM, and Assist, is now available for third-party Windows devices. The move is in line with VMware’s strategy to expand the reach of its DEX solution beyond its traditional user base and provide a unified platform for IT teams to monitor, manage, and improve employee experiences across different devices and platforms. The availability of the entire DEX offering for Windows devices also brings much-needed parity between Windows and other devices in terms of experience monitoring and management.
DEEM is now generally available for VMware Horizon, VMware’s virtual desktop infrastructure (VDI) solution, the company has announced. The move enables IT teams to monitor and improve digital experiences for employees accessing applications and desktops through VMware Horizon. Integrating DEEM with VMware Horizon allows IT teams to gain real-time visibility into user experience, proactively resolve issues, and continuously improve employee experiences across different devices and platforms.
A closed-loop cycle to proactively resolve issues and improve employee experiences:
VMware’s DEX solution creates a closed-loop cycle, allowing IT to shift left and leverage holistic experience data to proactively resolve issues and continuously improve employee experiences. The solution provides a comprehensive view of all the factors affecting user experience, including device performance, application performance, and network performance. By leveraging experience scores, the service desk can proactively resolve potential issues impacting a user before they escalate and hinder workflow. With integrated automation workflows, appropriate remediation actions can be taken, scaling issue resolution, and proactively notifying employees.
Proactive issue resolution with experience scores
VMware’s DEX solution leverages experience scores to provide IT teams with a real-time view of how employees are experiencing their applications and devices. The solution provides a comprehensive view of user experience scores, highlighting areas that need improvement. By using the experience scores, IT teams can proactively resolve potential issues impacting a user before they escalate and hinder workflow.
AI-driven Insights for Visibility into Issues Impacting Productivity
VMware’s DEX solution leverages AI-driven insights that provide IT organizations with immediate visibility into issues impacting employee productivity. The solution uses machine learning algorithms to analyze large volumes of data to identify patterns, correlations, and anomalies. By leveraging these AI-driven insights, IT teams can quickly identify the root cause of issues and proactively resolve them before they have an impact on employee productivity.
VMware’s DEX solution now includes a guided root cause analysis (RCA) feature that is generally available. This feature uses AI to identify the probable root cause of an issue, along with a confidence score. The guided RCA shows IT teams the most important issues affecting employee productivity in real-time. By utilizing the guided RCA, IT teams can quickly pinpoint the cause of problems, allowing them to take proper remediation steps and proactively alert employees.
Integrated automation workflows for remediation actions and proactive employee notification:
VMware’s DEX solution includes integrated automation workflows that can help IT teams take appropriate remediation actions and proactively notify employees. The solution provides a unified platform that enables IT teams to monitor, manage, and improve employee experiences across different devices and platforms. By leveraging the integrated automation workflows, IT teams can quickly resolve issues, scale issue resolution, and proactively notify employees, thereby improving overall productivity and experience.
VMware’s DEX solution provides a unified platform that enables IT teams to monitor, manage, and improve employee experiences across different devices and platforms. The latest enhancements announced by VMware aim to expand the reach of its DEX solution beyond its traditional user base, providing enhanced visibility, proactive issue resolution, and improved employee experiences for Windows users. By leveraging machine learning algorithms and AI-driven insights, VMware is creating a proactive and data-driven approach to improving employee experiences and productivity. With integrated automation workflows, IT teams can quickly resolve issues, scale issue resolution, and proactively notify employees, improving overall productivity and experience.