In today’s fast-paced world, organizations rely heavily on their networks to deliver business-critical applications and services. However, managing network operations has become a significant challenge for many organizations, particularly during Day 2 operations. These operations involve a set of engineer-led, time-consuming, and cumbersome manual processes that often result in inconsistencies and inefficiencies, leading to an increased risk of outages and service degradation. Therefore, it is crucial for organizations to adopt a strategic approach to network management, with a focus on the intended results or ‘intents’ of the network.
The Challenges of Day 2 Network Management: Manual Processes and Increased Risk
Network management is still largely a manual process that relies on the specific operator or engineer’s personal knowledge and experience. This results in inconsistencies and inefficiencies that have a direct impact on the overall health and performance of the network. These manual processes are cumbersome and time-consuming, leading to an increased risk of outages and service degradation.
Another challenge that organizations face is the misplaced focus on device health rather than network intents. For decades, organizations have concentrated solely on the health of individual devices, with the misguided assumption that if the devices are healthy, the network is working. However, this approach fails to take into account the applications and business services that define actual success.
The Need for a Strategic Approach to Day 2 Network Management
To address these challenges, organizations need to adopt a strategic approach to network management. This starts by focusing on maintaining the overall business and application goals, or intents, of the network. This approach entails shifting from a device-oriented management to a more service-oriented approach.
Additionally, organizations should consider investing in shared knowledge and scalable processes. Networks are complex and are likely to be managed by multiple teams, making it difficult to maintain consistency throughout the network. The ability to share knowledge across IT operations teams will help to identify and troubleshoot issues faster, leading to more scalable management and troubleshooting processes, which are critical to the organization’s overall success.
Modernizing Day 2 Network Operations
One of the key challenges of Day 2 network operations is the reliance on manual processes. However, modernizing these operations does not have to be a significant challenge. It is important to establish the desire to actively modernize network operations. This starts with investing in automation tools that can help reduce manual processes and enable operators to focus on more strategic tasks. From there, organizations can invest in new network monitoring software that can help them gain a more in-depth and insightful view of the network.
The Advantages of a New Approach to Day 2 Network Management
A strategic and effective approach to Day 2 network management can deliver significant benefits to organizations. By shifting the focus from device health to network intents, organizations can significantly improve their operational efficiency and reduce risks, potentially leading to a reduction in mean time to recovery. This approach aims to reduce downtime and the number of outages, resulting in increased availability for business-critical applications and services. Additionally, modernizing network operations can help reduce the organization’s headcount as it grows and expands.
The Consequences of Inaction in Day 2 Network Management
Organizations that fail to take action in modernizing their networks will eventually face rising costs and higher business risks in delivering services. The network is at the core of delivering business-critical applications and services, and any degradation to the network can lead to significant damage to the organization.
In today’s complex and fast-paced world, effective day 2 network management is crucial for organizations. The reliance on manual processes, the misplaced focus on device health, and the lack of a strategic approach can lead to significant risks and operational inefficiencies. A new approach to day 2 network management that centers on maintaining network intents, sharing knowledge, and investing in automation tools and software can deliver significant benefits. Organizations must take action now to modernize their network operations to ensure the reliability and availability of business-critical applications and services.
