University of Chicago-Affiliated Research Center Settles Discrimination Allegations with Asian Job Applicants

A research center affiliated with the University of Chicago, known as the National Opinion Research Center (NORC), has reached a settlement with the U.S. Department of Labor (DOL) following allegations of discrimination against more than 100 Asian job applicants. The settlement includes the payment of $95,000 in back pay and interest, as announced by the DOL on Monday. This development sheds light on the importance of fair hiring practices and equal employment opportunities, particularly during the ongoing COVID-19 pandemic.

Allegations of discrimination

NORC has been accused of discriminatory practices towards applicants seeking positions as coronavirus contact tracers between May 2020 and August 2023. The Office of Federal Contract Compliance Programs conducted a compliance evaluation, which found evidence of discriminatory actions by the research center. The evaluation revealed disparities and bias against Asian job applicants during the hiring process.

Review of hiring practices

As part of the settlement agreement, NORC will undergo a comprehensive review of its hiring practices and procedures. This review aims to identify any potential biases or barriers that may hinder equal employment opportunities. Furthermore, the organization will implement training programs targeting managers, supervisors, and other officials involved in the hiring decision-making process. The goal is to ensure that future hiring practices are fair, transparent, and free from discriminatory practices.

Legal framework

The DOL cited Executive Order 11246, established by former President Lyndon Johnson in 1965, which prohibits employment discrimination based on various factors such as race, sex, color, religion, sexual orientation, gender identity, or national origin. This order serves as a fundamental legal framework to protect individuals from discrimination and promote equal employment opportunities.

Context of discrimination

The settlement with NORC comes at a time when civil rights agencies, including the U.S. Equal Employment Opportunity Commission (EEOC), have raised concerns about the rise in workplace harassment, intimidation, and discrimination against Asian, Asian American, and Pacific Islander individuals. The COVID-19 pandemic has unfortunately fueled xenophobia and prejudice, making it crucial to address these issues and create safe working environments for all.

NORC’s Previous Work

NORC’s involvement in this discrimination case is particularly noteworthy due to its previous collaborations with the EEOC. In 2019, the EEOC contracted NORC to collect pay data as part of the agency’s EEO-1 Component 2 for fiscal years 2017 and 2018. The collected data was subsequently analyzed by the National Academies of Sciences, Engineering, and Medicine, which published its findings last year. The involvement of NORC in collecting and analyzing employment data adds to the significance of addressing any discriminatory practices within the organization.

Importance of the Conciliation Agreement

This settlement agreement emphasizes the commitment to upholding the terms of NORC’s federal contract, which includes providing all applicants with equal employment opportunities. It further underlines the importance of examining and auditing employment processes to remove any barriers that could inhibit fair and equitable hiring practices. Holding organizations accountable to these provisions ensures that discriminatory practices are identified and rectified promptly.

The settlement between NORC and the DOL serves as a significant step towards rectifying discrimination allegations and promoting equal employment opportunities. By addressing biases and implementing comprehensive reviews and training initiatives, NORC aims to create a more inclusive workplace environment. The case serves as a reminder to other organizations to prioritize diversity, equity, and inclusion, particularly during times of crisis when vulnerable populations can be targeted. By actively working to eliminate discrimination, organizations can foster an environment that values and respects the contributions of individuals from diverse backgrounds.

Explore more

Align CX and Marketing to Drive Business Growth

Introduction The most compelling marketing campaign can be instantly undone by a single poor customer service interaction, revealing a critical disconnect at the heart of many modern businesses. While marketing teams work to build a brand promise, customer experience (CX) teams deal with the reality of that promise every day. This gap between expectation and reality can erode trust and

Trend Analysis: AI-Powered Feedback Analysis

The modern marketplace generates a relentless torrent of customer feedback, a valuable resource that paradoxically drowns most organizations in a sea of unstructured data they cannot navigate. From survey responses and support tickets to app store reviews and social media comments, this flood of qualitative information holds the key to customer satisfaction, yet its sheer volume makes manual analysis an

How Customer Experience Builds Brand Equity

The long-held belief that brand value is forged primarily through clever advertising and massive media spend is rapidly becoming obsolete in a marketplace where consumers hold the ultimate power. Today, a brand’s most significant asset is not what it says about itself, but what customers feel when they interact with it. The sum of these feelings—the customer experience (CX)—has emerged

AI Will Drive CX in 2026, But Trust Will Win Customers

The Dawn of a New CX Era Where Technology Meets Trust As we accelerate toward 2026, the landscape of customer experience is undergoing a seismic shift, driven by the relentless advancement of Artificial Intelligence. AI is no longer a futuristic concept but a foundational element of modern business, set to automate processes, predict needs, and personalize interactions on an unprecedented

How to Create a Standout Online Customer Experience

Despite the increasing sophistication of digital commerce, the overall quality of customer experience in the United States has been trending downward, a concerning development for businesses that rely on digital channels for growth and retention. Recent data indicates a significant disparity, with far more brands experiencing a decline in their customer experience rankings than those seeing improvements. This erosion touches