Beginning on April 22, a significant strike action by around 500 Scottish Water workers commenced, throwing a spotlight on the growing unrest over pay disputes. The workers, who are integral to the operation of critical infrastructure such as sewers, water treatment centers, and pipework, seek better compensation for their essential roles. This industrial action has garnered attention due to the
Despite the recent increase in national insurance contributions, the stability of pay awards in the first quarter of 2025 has been a topic of significant interest. The median pay award has consistently remained at 3% for four consecutive quarters. According to Brightmine, an HR data and insights provider, there has been no significant reaction to the national insurance changes so
Aisha Amaira is a MarTech expert known for her prowess in merging technology with marketing. Specializing in CRM marketing technology and customer data platforms, she passionately advocates for leveraging innovation to obtain key customer insights. Today, we delve into CRM adoption in the financial sector, particularly amidst the upheaval brought on by the COVID-19 pandemic. Can you elaborate on how
London Underground drivers are embarking on a transformative journey as they adopt a four-day workweek under a new agreement with Transport for London (TfL). The plan reduces weekly working hours from 38.5 to 34, incorporating a paid meal break and an “owed hour” which is compensated by working an additional day once every three months. Despite extending shift lengths by
In an increasingly competitive market, businesses constantly seek innovative strategies to stand out and stay ahead. A compelling approach focuses on merging employee experience (EX) and customer experience (CX) to drive brand success. This fusion creates a powerful synergy, resulting in enhanced customer satisfaction, reduced operational costs, and accelerated growth. Companies such as Ritz-Carlton and Disney serve as prime examples,
Small to midsized businesses (SMBs) face continual challenges in managing customer relationships, ensuring effective sales processes, and maintaining data accuracy. In today’s competitive landscape, CRM software has evolved into an indispensable tool for enhancing customer interactions and streamlining business operations. As we delve into the market forecast for 2025, it’s essential to understand the pivotal role CRM systems play in
The pharmaceutical industry is experiencing a profound transformation driven by AI and automation. These cutting-edge technologies are revolutionizing Customer Relationship Management (CRM), enhancing interactions between pharma companies, patients, healthcare professionals, and other stakeholders. This article explores the ways AI and automation are reshaping CRM in pharma with a focus on personalized healthcare. AI-Powered Personalization Tailored Treatment Plans AI allows for
Customer relationship management (CRM) software has seen unprecedented growth and specialization, particularly in the cannabis industry. In a market defined by stringent regulations and an ever-growing customer base, effective CRM systems are essential for dispensaries and other cannabis-related businesses seeking to streamline their operations. As these businesses look for more efficient tools, the debate between mainstream and cannabis-specific CRM solutions
The post-pandemic labor market has significantly shifted with younger workers entering the workforce, leading to evolving expectations and demands, particularly regarding compensation for on-site jobs. A recent study conducted by BSI in collaboration with the think tank ResPublica uncovers that new workforce entrants are now seeking additional compensation if required to work full-time on-site. The landscape of employment preferences showcases
The integration of massive amounts of marketing data presents significant challenges for many organizations as they seek effective ways to manage and analyze complex data sets. These data sets often span multiple sources, including CRM systems, social media platforms, email marketing tools, and web analytics. As traditional storage solutions struggle to keep pace with these growing demands, data lakes have
Retirement plan administration is undergoing a profound transformation as technology continues to reshape various industries. Recent advancements, like the strategic partnership between KTRADE and Dynamis supported by Finch, highlight the pivotal role technology plays in modernizing retirement services. In this new era, automation, efficiency, and enhanced data accuracy are at the forefront of development, as the traditional processes in the
Handling employees who consistently take genuine sick leave or are medically unfit to perform their jobs is a complex issue that many employers face. The case of DQJ v. The Commissioner of the Inland Revenue Department in New Zealand sheds light on the importance of adhering to fair and legal processes in these scenarios. This case involved an employee who
