In December 2021, the U.S. Senate passed two new pieces of legislation that significantly improve protections for pregnant and nursing employees in the workplace. The Pregnant Workers Fairness Act (PWFA) requires employers to provide temporary, reasonable accommodations to workers with pregnancy-related medical conditions, while the Providing Urgent Maternal Protections for Nursing Mothers (PUMP) Act requires employers to provide a private
The case of Chandok vs. Subsequent Injuries Benefits Trust Fund (SIBTF) is an excellent example of the complexities surrounding workers’ compensation claims, particularly with regard to preexisting disabilities. The case involved a cashier/waitress for Shan Restaurant in Santa Clara, California who claimed more than 100 percent overall disability from preexisting and subsequent industrial injuries. In this article, we’ll delve deeper
In today’s highly competitive market, creating a customer-centric business is crucial for success. With thousands of choices available to the modern consumer, businesses that focus on meeting the needs of their customers through personalized experiences are more likely to win their loyalty. Technology can play a pivotal role in achieving this goal. In this article, we will explore how businesses
Many businesses today understand the importance of creating and maintaining strong customer relationships, and Customer Relationship Management (CRM) is a system designed specifically to help achieve this objective. At its core, CRM involves various strategies and tactics employed to better understand customers, create better experiences for them, and drive profitability by meeting their needs. However, the process of CRM isn’t
Customer relationship management (CRM) is vital to the success of any business, as it involves managing interactions with customers, clients, and potential customers. While some might assume that CRM requires a lot of coding, the truth is that the majority of CRM systems are designed with an intuitive and user-friendly interface that doesn’t require any coding knowledge. In this article,
The rise of remote work has allowed employees to work from anywhere in the world where they have internet connectivity. This shift has been welcomed by many workers who appreciate the flexibility it offers, but it has created new challenges for employers. One of the biggest issues that employers face is identifying Family and Medical Leave Act (FMLA) eligibility for
Sexual harassment in the workplace continues to be a pervasive problem, affecting the lives of countless employees every year. While legal protections are in place to help combat this issue, it remains the responsibility of employers to take proactive steps to prevent harassment from occurring in the first place. In this article, we will explore the issue of sexual harassment
The Pregnant Workers Fairness Act (PWFA) is a new law that requires employers to provide reasonable accommodation to workers for known limitations related to pregnancy, childbirth, or related medical conditions. This law will go into effect on June 27, 2023, and will fill a gap by extending protections similar to those provided under the Americans with Disabilities Act of 1990
The rise of electronic surveillance and algorithmic management in the workplace has led to growing concerns over worker privacy and autonomy. This has prompted advocacy groups to call for the establishment of a workplace standard to protect workers’ physical and mental health. The Occupational Safety and Health Administration (OSHA) has the authority to do so, as it already regulates hazards
In today’s highly competitive business world, sales success is paramount for the survival of any business. To achieve success in sales, having a well-organized sales process is important. This is where the importance of Customer Relationship Management (CRM) dashboards comes into play. In this article, we will discuss the significance of CRM dashboards in sales success and how small businesses
The Silicon Valley Bank (SVB) crisis that started this month has become the second-largest bank failure in the history of the United States. The failure has brought into question the systemic risk within our banking system and our ability to manage payrolls in times of financial crisis. As HR leaders, it’s important to understand the measures being taken by regulatory
Artificial Intelligence (AI) is transforming the way businesses operate, and some of the first product categories to be impacted are Customer Relationship Management (CRM) systems. Recent announcements from Microsoft and Salesforce on their AI-dependent software offerings have marked the beginning of a revolution in the CRM marketplace. In this article, we will delve into the impact of AI integration in
