At Enterprise Connect 2025, Genesys® launched a groundbreaking suite of AI tools designed specifically for supervisors on the Genesys Cloud™ platform. This introduction marks a notable advancement in AI-Powered Experience Orchestration, promising to revolutionize both customer and employee experiences. These tools, including the Genesys Cloud Supervisor Copilot and Virtual Supervisor, aim to tackle the challenges of an evolving work landscape.
In the rapidly advancing field of artificial intelligence, the quality of data annotation directly impacts the effectiveness of AI models. As AI technology continues to evolve, it becomes imperative to adopt innovative and efficient data annotation practices. Ensuring the accuracy and consistency of labeled data is crucial for building robust AI systems capable of solving complex problems. Addressing the evolving
In a rapidly evolving technological landscape, AI is set to revolutionize how contact centers operate. Genesys, a global leader in AI-powered experience orchestration, has recently unveiled groundbreaking AI tools at Enterprise Connect 2025. These advancements promise to enhance efficiency, employee performance, and customer experiences within contact centers, thus transforming the roles of contact center supervisors in unprecedented ways. Elevating Operational
Recent discussions have raised concerns among tech enthusiasts regarding potential issues in Nvidia’s RTX 50-series laptop GPUs, specifically revolving around missing ROPs (Raster Operations Pipelines). Reports from reputable German publications Heise Online and HardwareLuxx suggested that Nvidia has been instructing notebook manufacturers to conduct additional tests on their RTX 50 laptops. According to these reports, the problem affected over 0.5%
The integration of Artificial Intelligence (AI) within DevOps practices marks a pivotal evolution in business operations, fostering a deeper level of digital transformation. For Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and other technology executives, understanding this shift is crucial for maintaining a competitive edge in the fast-paced digital landscape. By coupling AI with traditional DevOps, organizations can transition
Generative Artificial Intelligence (GenAI) is rapidly transforming the software development industry, fundamentally changing how developers write, test, and maintain code. This shift is driving unprecedented levels of productivity and innovation, heralding a new era for software engineering tools and practices. As GenAI continues to evolve, its impact on the development landscape is becoming even more profound, shaping the future of
As the semiconductor industry stands at a critical juncture, the implementation issues with the US CHIPS and Science Act threaten to derail the ambitious plans intended to boost domestic semiconductor manufacturing. Signed into law by President Joe Biden in August 2022, the act promised substantial federal funding to encourage chip production on US soil, aiming to reduce reliance on foreign
The recent wave of failures involving AMD’s Ryzen 7 9800X3D CPUs has sparked considerable concern among tech enthusiasts, especially as these problems appear to be linked with ASRock motherboards. Reports of these CPUs arriving dead on arrival (DOA) or failing after a short period of use are steadily increasing, which, combined with the high demand for these processors, is causing
The cybersecurity landscape is more volatile than ever, with cyber threats escalating in both scale and sophistication. Recent incidents have demonstrated the persistent nature of these threats and the urgent need for robust defensive measures. Tech giants are at the forefront of this battle, implementing advanced strategies to protect their users and infrastructure. Rising Cyber Threats and Their Impact One
Gamers and tech enthusiasts were recently stunned when reports emerged about performance issues affecting some ZOTAC RTX 5090 GPUs. The affected units were discovered to have 8 fewer Raster Operations Pipelines (ROPs) compared to their counterparts, including the Founders Edition. The degradation in gaming performance has raised significant concerns, as ROPs are critical for handling complex graphics tasks. This deficiency
In the rapidly evolving world of telecommunications, the transition from 3G and 4G to 5G networks poses considerable challenges for network operators, equipment manufacturers, and system integrators. The demands of modern users necessitate networks that are not only fast but also highly reliable and capable of handling a wide array of tasks simultaneously. As these entities strive to ensure seamless
An innovative research and development project in Germany is currently tapping into the power of 5G network analytics to tackle the issue of unauthorized drones. This collaborative endeavor involves Rohde & Schwarz subsidiary ipoque, the Helmut-Schmidt University of the Federal Armed Forces Hamburg (HSU/UniBw H), Deutsche Telekom Global Business, and Ericsson. Together, they are working to utilize the university’s 5G
