Omnichannel feedback is transforming the way businesses understand and improve customer experience (CX) by integrating multiple touchpoints for a comprehensive view of the customer journey. Unlike traditional multichannel
Bartosz Zochowski, head of loyalty and CRM at Decathlon Poland, elaborates on how mobile apps are enhancing customer loyalty and engagement. Highlighting the strategic use of mobile applications,
E-commerce in the APAC region is evolving rapidly, with digital commerce seeing unprecedented growth. This expansion brings with it a myriad of payment methods, creating complexities for merchants
Improving the customer experience (CX) is essential for businesses looking to shift from merely managing costs to driving revenue, but many face challenges in executing this transformation. Identifying
In the rapidly evolving AI landscape, companies are racing to integrate cutting-edge features into their AI assistants. Microsoft’s Copilot, introduced in 2023 as a replacement for Cortana, has
A recent analysis encompassing over 17,000 enterprise mobile apps has unveiled significant security vulnerabilities, putting millions of users and organizations at risk. The comprehensive study conducted by Zimperium,
Businesses across sectors are increasingly recognizing the importance of customer loyalty, especially in today’s competitive market and economic landscape. A shift towards digital solutions, particularly mobile apps, is
In an era where mobile apps dominate the digital landscape, NP Digital has effectively positioned itself for success by acquiring Yodel Mobile. Known for its outstanding achievements, Yodel
In today’s rapidly advancing world, the impact of digital payments on global commerce is undeniably profound. The surge in innovative payment technologies has not only revolutionized ecommerce but
Google’s technological landscape has taken a significant leap forward with the unveiling of the Ask Photos feature at the I/O developer conference in May 2024. Nearly a year
In recent years, a concerning trend has been observed in the digital landscape: a significant increase in mobile financial malware and scams. These malicious activities are especially targeting
The insurance industry is experiencing a transformative shift fueled by the integration of advanced technologies known as insurtech. Central to this revolution are Artificial Intelligence (AI) and the
