I’m thrilled to sit down with Aisha Amaira, a renowned MarTech expert whose passion for blending technology with marketing has transformed how businesses understand and connect with their customers. With deep expertise in CRM marketing technology and customer data platforms, Aisha has dedicated her career to helping companies harness innovation to uncover critical customer insights. In our conversation, we dive
Overview of a Transformative Partnership Imagine a world where motor insurance claims are processed not in weeks or days, but in mere hours, with fraud detected before it even impacts the system, transforming the entire claims experience. This is the reality being shaped by innovative technologies in the insurtech space. The motor insurance industry has long grappled with inefficiencies, fraudulent
Imagine an insurance industry where launching a new product doesn’t take months of grueling technical work, but instead unfolds in mere weeks through simple conversations. This is no longer a distant vision but a reality brought forth by cutting-edge technology from Socotra, a leader in insurance core systems. Their latest innovation, Agentic Configuration AI, integrated into the Socotra Insurance Suite,
Short introductionToday, we’re thrilled to sit down with Ling-Yi Tsai, a seasoned HRTech expert with decades of experience helping organizations transform through technology. Specializing in HR analytics tools and the integration of tech in recruitment, onboarding, and talent management, Ling-Yi has a deep understanding of how hiring practices impact employee retention and organizational success. In this conversation, we dive into
Imagine navigating an operating system where every click feels intuitive, every app is just a glance away, and the interface molds itself to your device’s screen with effortless precision. This vision is becoming a reality for Windows Insiders with the latest preview build in the Canary Channel. This roundup dives into the revamped Start Menu and other updates in Build
Imagine a world where a single chat interface handles everything from booking a flight to designing a graphic, all without leaving the conversation, and this is the ambitious vision behind ChatGPT’s transformation into an AI operating system, powered by third-party app integration through an Apps SDK. As this groundbreaking shift redefines how users and businesses interact with technology, this roundup
Setting the Stage for Supply Chain Innovation In today’s fast-paced market, where customer expectations for rapid delivery and transparency have never been higher, a staggering statistic emerges: nearly 70% of consumers cite delivery reliability as a key factor in their brand loyalty, painting a vivid picture of the critical intersection between supply chain performance and Customer Experience (CX). As businesses
The Foundation of Customer Experience in Service Ecosystems In today’s hyper-competitive business landscape, a staggering 80% of companies report that customer experience is their top strategic priority, yet many struggle to deliver consistent satisfaction across touchpoints due to a narrow focus on end users. This gap often stems from overlooking the intricate web of stakeholders who shape service delivery, as
Setting the Stage for AI Dominance in Industry Imagine a world where industrial giants slash product development timelines by half, solving complex engineering puzzles with unprecedented speed, and ushering in a new era of efficiency. This isn’t a distant dream but a tangible reality unfolding through strategic maneuvers in the AI sector. CoreWeave, a leading AI hyperscaler, has acquired Monolith,
What happens when a customer’s query is resolved in under a minute by a sophisticated AI system, yet they log off feeling frustrated and unseen? This scenario unfolds countless times daily in organizations racing to leverage artificial intelligence for speed and cost savings. In 2025, as technology continues to redefine business landscapes, the challenge for leaders is no longer just
Setting the Stage: AI and Employment in 2025 In 2025, artificial intelligence (AI) continues to dominate discussions about the future of work, with projections estimating that automation could influence millions of roles across industries, creating a mix of excitement and concern. Picture a bustling tech hub where algorithms power customer service bots, while nearby traditional factories grapple with the cost
What happens when a technology moves faster than human trust can keep up? Artificial Intelligence (AI) stands as both a beacon of innovation and a source of deep unease in 2025, with over half of UK adults fearing job loss or drastic change, according to a Trades Union Congress poll. From cyberattacks halting major operations to whispers of existential threats,
