Balancing customer retention and expansion is paramount for the growth of any company. Customer Success Managers (CSMs) play a crucial role in ensuring customers are not only retained but also primed for expansion. Understanding how to foster both elements through strategic planning and relationship management is essential. Understanding Customer Retention The Importance of Retention Customer retention is the bedrock of
In a surprising turn of events that has sparked significant speculation among gaming and tech enthusiasts, a French retailer accidentally listed an Acer PC equipped with Nvidia’s upcoming GeForce RTX 5060 GPU. The premature listing occurred ahead of Nvidia’s anticipated official announcement of the RTX 50 series GPUs, including the eagerly awaited RTX 5060. It is worth noting that this
In a significant stride towards reducing payment costs for Australian merchants, Australian Payments Plus has collaborated with Google to implement Least Cost Routing (LCR) for transactions conducted via Google Wallet. This initiative merges the country’s domestic payment providers—BPAY Group, eftpos, and NPP Australia—with Google’s technological expertise. This move is poised to offer local merchants the ability to route payments through
In today’s competitive B2B e-commerce landscape, achieving high deliverability rates for email campaigns is critical to driving customer engagement and sustaining growth. However, many platforms struggle with overcoming deliverability challenges, ensuring emails land in recipients’ inboxes, and effectively personalizing marketing strategies across diverse global audiences. EngageLab, a leading email solutions provider, has emerged as a game-changer in this arena, employing
Nottingham Forest Football Club’s announcement of a partnership with Sokin, a UK-based payments company, signifies a crucial development in the enhancement of their international financial operations. This collaboration will see Sokin taking up the role of the Official Global Business Payments Partner for the club, managing Forex and global payments, as well as supporting e-commerce payment acceptance through Nottingham Forest’s
Migrating from Sage to Business Central can be a transformative step for businesses aiming to modernize their financial and operational systems. This upgrade improves efficiency, scalability, and integration capabilities, providing a comprehensive platform that includes ERP, CRM, and finance. While Sage primarily focuses on accounting, Dynamics 365 Business Central expands the scope to cover a broad range of business functions.
Western Digital’s My Passport external HDD (USB-C) offers a blend of extensive features and user-friendly functionality, making it a top contender in the portable storage market. This article breaks down why the My Passport stands out in terms of design, performance, security, and versatility. High-Capacity Storage Options Ample Space for Various Needs The WD My Passport drive comes in storage
In today’s fast-paced, digitally driven world, recruiting has evolved beyond simply filling vacancies quickly—it’s now a strategic process that can provide companies with a true competitive edge. Modern organizations must stand out to attract top talent, especially in the highly competitive IT sector. Recruiting managers now face a dual challenge: overcoming talent shortages while efficiently managing the recruitment process. With
The Employment Rights Bill is poised to bring significant changes to the human resources landscape, with HR teams actively gearing up for the adjustments necessary to comply with the new legislation. A recent study by law firm Freeths underscores the pressing need for businesses to align their priorities with the upcoming reforms. The survey reveals that 38% of HR professionals
As we navigate the uncharted waters of 2025, a year marked by economic challenges and political fluctuations, the labor market presents a unique, optimistic yet cautious scenario. The latest survey from ManpowerGroup, conducted in January 2025 involving nearly 40,000 employers across 41 countries, reveals that global hiring intentions remain surprisingly steady. Holding a Net Employment Outlook (NEO) of 25% for
The alarming trend of counterfeit CPUs appearing on Amazon has sparked considerable concern among consumers and industry professionals alike, raising questions about product authenticity and the effectiveness of Amazon’s quality controls. A recent incident highlighted this growing issue when a customer, intending to purchase a Ryzen 7 9800X3D, instead received a decade-old AMD FX-4100. This counterfeit transaction, made through Amazon.de
In a surprising move reflecting the fierce competition within China’s cloud computing market, NetEase announced on April 7 the shutdown of its public cloud service. The decision highlights NetEase’s ongoing struggle to keep pace with the rapid advancements and substantial investments driven by artificial intelligence (AI) that other tech giants are aggressively pursuing. The company’s strategic adjustment includes redirecting the
