Unpacking a Silent Market Challenge In an era where customer insights drive business strategy, a startling trend has emerged: response rates to feedback requests are in steep decline, creating a significant challenge for companies across industries. From retail to software-as-a-service (SaaS), businesses are grappling with survey fatigue—a phenomenon where customers, overwhelmed by incessant solicitations, simply stop responding. Recent data reveals
Unveiling Hidden Customer Truths with Generative AI In an era where customer expectations evolve at lightning speed, businesses are tapping into a groundbreaking tool to decode the subtle nuances of client interactions—generative AI, often abbreviated as genAI, is transforming the way companies interpret everyday communications within Customer Relationship Management (CRM) systems. This technology is not just a passing innovation; it
In an era where digital transformation dictates the pace of business, a staggering statistic emerges: nearly 30% of global cloud computing expenditure, projected to surpass USD $1 trillion this year, is squandered on inefficiencies. This cloud waste not only drains financial resources but also casts a heavy shadow over environmental sustainability, with data center energy consumption rivaling that of entire
What happens when a business can resolve customer complaints in mere minutes, without expanding staff or straining budgets? In 2025, agentic AI—a cutting-edge technology that enables systems to reason independently and handle complex tasks—offers this very possibility. This transformative force is reshaping unified communications (UC), the backbone of enterprise interaction, by automating processes and enhancing responsiveness across channels. The potential
Setting the Stage for AI in Workplaces The landscape of modern workplaces is undergoing a seismic shift, with artificial intelligence (AI) tools becoming integral to daily operations across industries. A staggering 72% of hiring managers report that their organizations are already leveraging AI, reflecting a technology that is no longer a futuristic concept but a present-day necessity. This rapid adoption
In today’s fast-evolving business landscape, a staggering 95% of Generative AI (GenAI) pilot projects fail to scale, leaving enterprises grappling with fragmented systems and squandered investments, a statistic that reveals a deeper crisis in the inability to embed AI at the core of operations. Enter UnifyApps, a trailblazer with a bold mission to transform companies into AI-native powerhouses. With a
What does it take to shatter records and become a billionaire at just 27 in an industry as volatile as cryptocurrency? Shayne Coplan, the visionary behind Polymarket, has not only achieved this feat but has also redefined how prediction markets intersect with traditional finance. His journey from scraping by in a makeshift office to sealing a $2 billion deal with
In today’s fast-paced business landscape, maintaining a loyal customer base is more challenging than ever, with countless tools and platforms vying for attention behind the scenes in marketing, sales, and customer service. Delivering consistent, personalized care to every client can feel like an uphill battle when juggling multiple systems and data points. This is where customer relationship management (CRM) steps
In today’s cutthroat business landscape, a staggering reality looms over companies across the United States: losing an employee costs far more than just a vacant desk, and with turnover rates draining resources and a tightening labor market showing no signs of relief, businesses are grappling with an unseen crisis that threatens their bottom line. The hidden cost of replacing talent—often
In the heart of a region renowned for its bustling trade routes and economic ambition, the Middle East emerges as a powerhouse of business innovation, where the customer experience (CX) in business-to-business (B2B) interactions is rapidly becoming a defining factor for success. With economies diversifying beyond oil and gas, and digital transformation reshaping industries, the ability to deliver exceptional B2B
The Transformative Power of AI in Customer Engagement In today’s fast-paced digital landscape, where consumer expectations evolve at lightning speed, artificial intelligence is revolutionizing how brands connect with their audiences, transforming every interaction into a deeply personalized experience that resonates on an individual level. The ability to anticipate needs, customize messages, and respond in real time has become a cornerstone
I’m thrilled to sit down with Aisha Amaira, a renowned MarTech expert who has dedicated her career to blending technology and marketing to transform customer experiences in the B2B space. With her deep expertise in CRM marketing technology and customer data platforms, Aisha has a unique perspective on how businesses can harness innovation to uncover critical customer insights and predict
