In today’s fast-paced digital world, customer experience (CX) has become a critical differentiator for businesses. Traditional metrics like customer satisfaction (CSAT) and Net Promoter Score (NPS) have long
In a groundbreaking move that has reshaped its customer service operations, a leading telecommunications company has successfully integrated Verint’s Intelligent Virtual Assistant (IVA) into its contact center’s telephony
India’s emergence as a global leader in artificial intelligence (AI) innovation has captured the attention of major financial institutions including Morgan Stanley. The U.S.-based investment bank is actively
Artificial intelligence (AI) has made remarkable strides in various fields, from generating human-like text to recognizing images with high accuracy. However, when it comes to solving advanced mathematical
AI hallucinations, often observed in generative AI models, manifest as outputs that deviate from factual information or reality, posing significant challenges in critical sectors such as healthcare, finance,
In a bold move, SparkCognition has rebranded itself as Avathon, signaling a strategic pivot towards leveraging artificial intelligence (AI) to reshape traditional industries. The rebranding is more than
Elliptic Labs, an innovative AI software company known for its AI Virtual Smart Sensors, has recently announced an expansion of its contract with an established PC client. The
The growing need for artificial intelligence (AI) expertise in the UAE has led to significant challenges, particularly in finding adequately trained professionals to meet this demand. SAP’s survey
In the rapidly evolving world of artificial intelligence, various industries have experienced transformative advancements, streamlining operations and enhancing efficiencies. However, amidst these advancements lies a significant but often
Artificial intelligence (AI) has revolutionized various industries, and data analytics is no exception. The ability of AI to process vast amounts of data quickly and efficiently has led
The concept of autonomous artificial intelligence (AI) has long fascinated both scientists and the general public. As technology continues to advance, the idea of self-aware machines is no
Artificial Intelligence for IT Operations, or AIOps, is significantly transforming the way IT departments function by integrating AI and machine learning into IT workflows. The primary goal of
