Customer Experience (CX)
Waiting is a universal experience that customers often find irksome and frustrating. Acknowledging this fact, businesses must address customer waiting time to ensure a positive overall experience. In
September 6, 2023
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Customer Experience (CX)
In today’s competitive business landscape, providing exceptional customer experiences has become a strategic imperative. A customer’s overall interaction with a company or brand throughout their journey defines their
September 6, 2023
Cyber Security
In a concerning incident, British military and intelligence sites have fallen victim to a cyberattack orchestrated by the notorious LockBit ransomware group. Wolverhampton-based manufacturer Zaun recently disclosed that
September 5, 2023
Customer Experience (CX)
In today’s highly competitive business landscape, delivering exceptional customer experiences is crucial for success regardless of the industry. However, many customer experience professionals often find themselves caught up
September 5, 2023
Customer Experience (CX)
In today’s fiercely competitive business landscape, the emotional experience that a brand offers has become paramount. Gone are the days when just a superior product or service was
September 5, 2023
ABM Marketing Technology
In the rapidly evolving landscape of marketing, account-based marketing (ABM) has emerged as a game-changer. ABM tactics are highly effective in targeting and engaging specific key accounts to
September 5, 2023
Cyber Security
With the increasing digitization of business processes, cyberattacks have become a persistent threat to organizations across various industries. As companies rely more heavily on technology, cybercriminals are evolving
September 1, 2023
Cyber Security
Polish police have carried out arrests following the illegal hacking of the national railway’s communication network, leading to traffic disruptions in certain areas of the country. This article
August 31, 2023
Cyber Security
In a significant blow to the French governmental unemployment agency, Pôle Emploi, a data breach has occurred, potentially affecting the personal information of approximately 10 million individuals. This
August 30, 2023
Customer Experience (CX)
In today’s competitive retail market, loyalty initiatives have become increasingly crucial for businesses to retain customers and drive growth. As the prices of everyday goods continue to rise,
August 29, 2023
Customer Experience (CX)
The importance of addressing negative reviews cannot be stressed enough in today’s highly connected world. In an era where consumers heavily rely on online reviews to make purchasing
August 28, 2023
Cyber Security
In the ever-evolving landscape of cybersecurity threats, researchers have recently unearthed an insidious malware known as ‘Whiffy Recon.’ This malware is being deployed by the notorious SmokeLoader botnet,
August 28, 2023