Cyber Security
Redis, the renowned open-source data structure store, is now a prime target for cybercriminals due to its widespread usage for purposes ranging from caching to messaging. The advent
February 26, 2024
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Cyber Security
Tangerine, a leading telecom provider in Australia, has suffered a major cyberattack, compromising the personal data of roughly 230,000 customers. Hackers gained access to an old database, going
February 26, 2024
Cyber Security
Cybersecurity experts are currently besieged by a relentless torrent of security flaws, with the volume not showing signs of abating until at least 2024. Estimates suggest an astonishing
February 26, 2024
Customer Experience (CX)
The growing reliance on AI to provide personalized and efficient customer service has put a spotlight on the importance of data security within the CX sphere. With 81%
February 22, 2024
Cyber Security
As the digitization of health records becomes the norm, the responsibility to protect patient data extends beyond healthcare providers to include third-party vendors. The breach at Medical Management
February 22, 2024
Customer Experience (CX)
The customer service sector is undergoing a transformation with the introduction of AI chatbots capable of generating responses. Companies are now navigating the challenge of adopting these advanced
February 22, 2024
Cyber Security
ConnectWise’s recent announcement about two severe vulnerabilities in their ScreenConnect software has raised significant alarm across the tech sector. These security shortcomings highlight the relentless nature of cyber
February 22, 2024
Customer Experience (CX)
The advent of digitalization has transformed the way businesses interact with customers. As the market becomes increasingly competitive, companies seek methods to vastly improve the customer experience (CX)
February 22, 2024
Cyber Security
The proliferation of open-source software repositories such as PyPI has become a cornerstone for developers, offering a plethora of packages that streamline the software creation process. Despite the
February 21, 2024
Customer Experience (CX)
In the business world, effectively handling customer feedback is crucial for ongoing prosperity and development. Facing negative feedback, while challenging, also presents a silver lining—a chance for business
February 20, 2024
Customer Experience (CX)
The corporate landscape in Australia is entering an exciting phase where the focus is on enhancing customer experiences (CX) through the use of advanced artificial intelligence (AI). This
February 20, 2024
Customer Experience (CX)
In the rapidly shifting tech world, GMS, traditionally recognized for its messaging services, is venturing into new territory: artificial intelligence. The move is a strategic shift meant to
February 20, 2024