Customer Experience (CX)
When facing a customer complaint or issue, it’s crucial for businesses to handle the situation with grace and professionalism. Engaging in a public shouting match is detrimental to
December 11, 2023
Read More
Cyber Security
The implementation of 5G mobile network modems has come under scrutiny due to a collection of security flaws found in the firmware. These flaws affect major chipset vendors
December 11, 2023
Cyber Security
Google has recently rolled out Chrome 120, the latest version of its renowned web browser for Windows, Mac, and Linux users. Placing significant emphasis on improving the browsing
December 8, 2023
Cyber Security
In a calculated escalation of cyber warfare, the Lazarus Group, a notorious North Korean hacking unit, has shifted its focus towards cryptocurrency projects. Employing intricate phishing scams on
December 8, 2023
Cyber Security
Kali Linux 2023.4, the latest version of the renowned operating system dedicated to ethical hacking and penetration testing, has been released by Offensive Security. Packed with new platforms,
December 8, 2023
Customer Experience (CX)
In today’s digital landscape, data plays a crucial role in understanding customer behavior and driving business growth. To succeed in the initial stage of the customer journey, it
December 8, 2023
Customer Experience (CX)
The Rise of Generative AI in Contact Centers: Enhancing Customer Service and Streamlining Operations
In an ever-evolving digital landscape, contact centers are witnessing the rise of new intelligent capabilities that have revolutionized the way customer queries are handled. This year has seen
December 8, 2023
Cyber Security
In a concerning development, Microsoft has issued a warning regarding an ongoing exploitation of a known vulnerability in Outlook by a highly prolific Russian state-sponsored Advanced Persistent Threat
December 8, 2023
Customer Experience (CX)
In today’s competitive business landscape, customer experience has emerged as a critical differentiator. Companies have realized that providing exceptional customer experiences goes beyond just satisfying customers—it is the
December 7, 2023
Cyber Security
In today’s digital landscape, third-party software-as-a-service (SaaS) solutions have become an integral part of organizations, offering convenience, scalability, and cost-effectiveness. However, this dependence on third-party vendors introduces new
December 7, 2023
Cyber Security
In today’s digital landscape, cyber attacks have become increasingly sophisticated, and one particular tactic that has seen a rise in complexity is brand impersonation. Threat actors are now
December 7, 2023
Customer Experience (CX)
In today’s fast-paced business landscape, the digital customer experience (CX) has become a crucial battleground for companies striving to differentiate themselves. To gain a competitive edge and drive
December 6, 2023