Paige Williams, Author at B2Bdaily.com

Cyber Security

Russian Hackers Target Microsoft 365 via OAuth Phishing Schemes

The digital security landscape faces constant challenges from increasingly sophisticated threats that evolve with alarming efficiency. Recently, Volexity, a prominent cybersecurity firm, identified a troubling tactic targeting Microsoft 365 accounts. This technique exploits vulnerabilities within the OAuth 2.0 identification systems, primarily aiming to compromise user accounts. The attackers, attributed to Russian entities, have focused their efforts on individuals within organizations

April 28, 2025

Cyber Security

Lazarus APT Exploits One-Day Vulnerabilities Globally

In an alarming development, cybersecurity specialists have detected a strategic campaign orchestrated by the North Korean state-sponsored group, Lazarus APT, targeting an array of organizations, primarily focusing on critical infrastructure and financial institutions across the world. By capitalizing on one-day vulnerabilities—recently patched weaknesses not yet universally fortified by organizations—Lazarus has moved swiftly to infiltrate networks across Asia, Europe, and North

April 25, 2025

Cyber Security

Cyber Exploits Surge: 34% Rise in Breaches via Vulnerabilities

In recent times, the cybersecurity community has observed a notable increase in the exploitation of vulnerabilities, with the first quarter of the year marking a significant rise in such incidents. Reports indicate that 159 CVE identifiers have been exploited in real-world scenarios, showcasing an increase from the previous quarter. Disturbingly, 28.3% of these vulnerabilities were exploited within just 24 hours

April 25, 2025

Customer Experience (CX)

Company-Wide Commitment: Embrace the Customer Success Mindset

The modern business landscape continually evolves, reshaping how companies view success. More than just profits or innovation, customer success emerges as an essential benchmark. This paradigm emphasizes that every employee, regardless of role, has a stake in fostering positive outcomes for customers. It challenges traditional boundaries, urging firms to adopt a holistic perspective where departments align their objectives with a

April 25, 2025

Customer Experience (CX)

Are AI and Humans the Future of Customer Service?

In recent years, the world of customer service has been rapidly transforming, driven by shifts in consumer expectations and technological advancements. Today, customers anticipate prompt and effective responses from businesses, and competition among brands is fierce. Companies are increasingly integrating innovative technologies, such as artificial intelligence (AI), chatbots, and sophisticated social media strategies, to meet these demands. Despite these advancements,

April 25, 2025

Cyber Security

Ransomware Attacks Shift: March Sees 32% Drop Amid Geopolitical Tensions

The landscape of cyber threats evolved remarkably in March, experiencing a 32% decline in ransomware incidents from the previous month. This noticeable drop, documented by the NCC Group’s Threat Pulse report, contrasts with a year-over-year rise of 46%, capturing a complex trend in cyber threats. Despite the monthly decrease, the digital community remains on high alert given the ongoing diversification

April 25, 2025

Cyber Security

Is Your Healthcare Data Safe from ELENOR-Corp Ransomware?

The healthcare sector faces mounting cybersecurity challenges as advanced threats continue to evolve, with the newest being ELENOR-Corp ransomware. This malicious software has emerged as a sophisticated update to the Mimic ransomware, targeting healthcare systems with potent capabilities designed to cripple operations and exfiltrate sensitive data. ELENOR-Corp’s unique characteristics make it not just a threat but a formidable adversary to

April 25, 2025

Cyber Security

How Is GitLab Enhancing Cybersecurity With New Patches?

In the face of escalating cyber threats, GitLab is taking decisive action in strengthening its cybersecurity framework by releasing critical patches. Recognizing vulnerabilities that could potentially compromise sensitive user information and system integrity, the company is addressing these issues with new updates for both its Community Edition (CE) and Enterprise Edition (EE). Recent software versions 17.11.1, 17.10.5, and 17.9.7 are

April 25, 2025

Cyber Security

Can Law Enforcement Keep Up with the Rising Tide of Cybercrime?

The year 2024 witnessed an unprecedented surge in cybercrime, with cybercriminals successfully extorting an alarming $16.6 billion from businesses and individuals across the United States. According to the FBI’s Internet Crime Complaint Center (IC3), this staggering figure marks the highest financial losses recorded since the inception of IC3’s tracking efforts 25 years ago. Despite significant efforts by the FBI to

April 24, 2025

Customer Experience (CX)

Mastering Customer Experience: A Roadmap to Delight and Loyalty

In the evolving world of business, customer experience is a pivotal determinant of success. Every enterprise, regardless of size or industry, finds itself along a continuum of customer experience deployment. This detailed guide will help businesses navigate this continuum to delight customers and foster loyalty. Engaging Customers: The Key to Business Success Exceptional customer experience is crucial in today’s competitive

April 24, 2025

Customer Experience (CX)

Unlocking Omnichannel Success: Integrate, Unify, and Transform

Why Do Most Contact Centers Struggle to Truly Connect With Their Customers? A customer calls the contact center for assistance, and after chatting with a help desk agent, she is transferred to another department. She repeats her case details, only to switch to email and reiterate the problem once again. Frustratingly, this scenario is not unique. Despite technological advances, only

April 24, 2025

Cyber Security

Cybercrime Losses Hit $16.6B in 2024; Investment Fraud Leads

In a concerning development, the FBI’s Internet Crime Complaint Center (IC3) reported that cybercrime-related losses reached a record $16.6 billion in 2024, representing a substantial 33% increase from the previous year. This alarming figure underscores the growing threats posed by cybercriminals and the escalating impact on individuals, businesses, and institutions. Investment fraud emerged as the most costly internet crime for

April 24, 2025