Paige Williams, Author at B2Bdaily.com

Customer Experience (CX)

How Will Julian Ward Transform StructuredWeb’s Customer Success?

StructuredWeb, an AI-powered enterprise channel marketing automation and communications platform, has recently appointed Julian Ward as its Chief Customer Officer (CCO). This strategic shift marks a significant move as Ward brings a wealth of experience in spearheading customer success, professional services, customer support, and partner engagement strategies. StructuredWeb’s initiative reflects its commitment to enhancing customer-centric innovation and elevating its already

March 27, 2025

Cyber Security

BlackCloak Unveils Comprehensive Digital Executive Protection Framework

BlackCloak has pioneered a groundbreaking move in the world of executive security with the introduction of the first-ever Digital Executive Protection (DEP) Framework. This innovative initiative sets new standards for securing executives, their families, and associated companies from an array of digital threats. The framework comprises 14 essential tenets aimed at securing personal digital lives, home networks, and devices, while

March 27, 2025

Cyber Security

FamousSparrow Deploys Advanced SparrowDoor and ShadowPad in 2024 Attack

In July 2024, the cyber world witnessed a sophisticated attack orchestrated by a Chinese threat actor known as FamousSparrow. This malicious operation targeted a U.S. trade organization and a Mexican research institution, deploying newly documented variants of the SparrowDoor backdoor and the ShadowPad malware. This incident marked the first known instance of FamousSparrow using ShadowPad, a tool commonly associated with

March 27, 2025

Cyber Security

Must-Have Identity Threat Detection and Response for SaaS Security

The growing reliance on Software as a Service (SaaS) applications has made organizations increasingly vulnerable to identity-based attacks, which often result in compromised credentials, unauthorized access, and significant data breaches. As businesses depend more on these cloud-based solutions for their operations, safeguarding the SaaS environment becomes paramount. A robust Identity Threat Detection and Response (ITDR) strategy is crucial in maintaining

March 27, 2025

Cyber Security

Critical Splunk Patches Fix RCE and Privilege Escalation Vulnerabilities

Recent developments in the cybersecurity landscape have highlighted the critical need for securing enterprise software against vulnerabilities. Splunk, a leading provider of software for searching, monitoring, and analyzing machine-generated big data, has recently released patches to address significant security flaws in its products. The vulnerabilities, identified respectively as CVE-2025-20229 and CVE-2025-20231, have had substantial implications for Splunk Enterprise and Splunk

March 27, 2025

Customer Experience (CX)

Transforming Customer Service: Integrating AI for Enhanced Customer Experience

The landscape of customer service is rapidly evolving. Despite the digital age bringing products and services to our fingertips, customer service often remains disappointing with long wait times and frustrating automated systems. This paradox highlights the urgent need for a shift in perspective, treating customer service as a strategic asset rather than a cost burden. Current State of Customer Service

March 27, 2025

Customer Experience (CX)

Elevating Support Teams: Key to Customer Loyalty and Product Innovation

In today’s increasingly competitive business landscape, the role of support teams has evolved far beyond mere troubleshooters handling customer complaints. Modern companies are recognizing that support teams can be powerful strategic assets capable of fostering customer loyalty and driving product innovation. By leveraging insights gathered from daily interactions with customers, support teams can offer invaluable feedback that shapes product development

March 27, 2025

Customer Experience (CX)

Mastering the Art of Corporate Gift-Giving: Tips for Success

In the world of business, giving gifts to customers and employees is an art form that can significantly bolster professional relationships when executed correctly. Understanding the nuances and common pitfalls of this practice is crucial to making a positive impact. Unlike personal gift-giving, which often follows an obligatory pattern during certain holidays, corporate gift-giving allows for flexibility and intentionality, making

March 27, 2025

Customer Experience (CX)

AI-Powered Tools Revolutionize Customer Feedback and CX Enhancement

When customers’ opinions are overshadowed by endless digital noise, businesses risk losing invaluable insights. A recent revolution led by artificial intelligence (AI) promises to transform how customer feedback is collected and utilized, setting a new standard for customer experience (CX) enhancement. The Growing Complexity of Customer Interactions As the digital landscape evolves, the complexity of customer interactions increases significantly. Traditional

March 26, 2025

Customer Experience (CX)

AI-Powered Solutions Revolutionize Medallia’s Customer Experience Strategy

Medallia is making significant strides in transforming the customer experience (CX) arena with their innovative AI-powered tools and features. Unveiled at the Medallia Experience conference held at the Wynn Resort in Las Vegas, these advancements promise to address current CX challenges, offering businesses the opportunity to better understand and respond to their customers’ needs. Medallia’s Vision for Transforming CX The

March 26, 2025

Customer Experience (CX)

CallMiner Revolutionizes CX with AI-Powered Customer Feedback Tool

In an era where customer experience (CX) is gaining even more importance for businesses, the introduction of advanced tools to enhance customer interaction has become essential. CallMiner, a leader in conversation intelligence to enhance customer experience, has recently introduced a groundbreaking customer feedback management solution known as CallMiner Outreach. This AI-powered tool is engineered to strengthen relationships with customers by

March 26, 2025

Cyber Security

Are Free Online Document Converters Putting Your Data at Risk?

As the digital landscape continues to evolve, free online document converters have become increasingly popular for their convenience in handling file format changes. However, there is a growing concern that these seemingly harmless tools may be harboring significant cybersecurity threats. According to the FBI, there is an ongoing danger that criminals are exploiting these converters to load malware onto victims’

March 26, 2025