Today, we sit down with Dominic Jainy, an IT professional specializing in the intersection of artificial intelligence, machine learning, and security. We’ll be dissecting the recent 700Credit data breach that exposed the personal information of 5.8 million consumers, exploring the technical failures, the real-world consequences for victims, and the broader economic ripple effects of such incidents in an increasingly vulnerable
The Gathering Storm: Why Battery Storage is the New Frontier in Grid Security As the world transitions toward a decarbonized and electrified future, grid-scale battery energy storage systems (BESS) have emerged as an indispensable component of modern power infrastructure. These systems are no longer a niche technology but the lynchpin for grid stability, enabling the seamless integration of renewable energy
Companies worldwide have invested billions into sophisticated AI to master personalization, yet a fundamental disconnect is growing between their digital efforts and the customers they aim to serve. The promise was a seamless, intuitive future where brands anticipated every need. The reality, for many consumers, is an overwhelming barrage of alerts, recommendations, and interruptions that feel more intrusive than helpful.
In the highly competitive and often formulaic world of B2B technology marketing, the prevailing wisdom has long been to prioritize lead generation and data-driven metrics over the seemingly less tangible goal of brand building. This approach, however, often results in a sea of sameness, where companies struggle to differentiate themselves beyond feature lists and pricing tables. But a recent campaign
In a brightly lit conference room, a familiar scene unfolds as a customer experience task force convenes to chart a course for the year, and a senior executive confidently proposes a target that sounds both ambitious and achievable: a three percent increase in customer satisfaction. The number hangs in the air, seemingly born of boardroom intuition rather than empirical analysis,
A significant portion of the modern workforce possesses unique cognitive talents that remain largely untapped, hidden behind a staggering 75% non-disclosure rate among neurodiverse employees. This reality points to a vast, invisible talent pool and a critical gap in corporate inclusion strategies. As organizations evolve beyond traditional diversity metrics focused on race and gender, the conversation is shifting toward embracing
The most critical moment in the customer journey is not the click of a ‘buy’ button, but the often-silent and uncertain period that follows the product’s arrival at their doorstep. In this space, excitement can quickly turn to frustration, and a promising new customer relationship can dissolve before it truly begins. For too long, brands selling physical goods have perfected
An automated process that has run flawlessly for years suddenly grinds to a halt, displaying an unexpected prompt that demands human intervention and disrupts an otherwise seamless workflow. This scenario is becoming increasingly common for system administrators and IT professionals. The cause is not an error or a bug but a deliberate security enhancement introduced by Microsoft for Windows PowerShell
With a deep background in applying advanced technologies like artificial intelligence and blockchain to solve complex security challenges, Dominic Jainy has become a leading voice in the discussion around supply chain integrity. We sat down with him to dissect the UK’s new NCSC playbook, a government-led initiative aimed at hardening the country’s business ecosystem from the ground up. Our conversation
Artificial Intelligence is fundamentally reshaping the landscape of customer service, promising a future of unparalleled efficiency and scalability, yet its true power is unlocked not by replacing humans, but by augmenting them. This article explores the rise of the Human-in-the-Loop (HITL) model, a defining trend that strategically balances the computational power of AI with the irreplaceable value of human empathy
The long-reigning era of the single customer experience metric is officially over, as businesses awaken to the provocative reality that the one number many have sworn by—the Net Promoter Score (NPS)—has become an obsolete indicator of true customer health. Gartner’s pivotal prediction has now materialized; the landscape is littered with organizations that have abandoned NPS, recognizing the profound urgency to
The Dawn of a New CX Paradigm The era of scattered artificial intelligence experimentation in customer experience (CX) is drawing to a close. For years, businesses have layered chatbots, analytics tools, and automation into their operations, often with mixed results. A critical inflection point is now approaching, heralding a new paradigm defined by “agentic CX”—a world where autonomous, context-aware AI
