Cyber Security
In a severe cybersecurity breach, Newpark Resources, a major supplier to the US oil industry, faced significant disruptions to its operations after a ransomware attack. The unauthorized access
November 11, 2024
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Customer Experience (CX)
8×8, Inc., a leading provider in business communications, customer experience (CX), and Communications Platform as a Service (CPaaS), has recently introduced significant enhancements to its cloud platform, aiming
November 8, 2024
Customer Experience (CX)
Over the last few years, inflation has chewed through margins and left workforces stretched thin. But with the Fed making its first interest rate cut in four years—0.50%,
November 8, 2024
Customer Experience (CX)
In today’s fast-paced digital world, customer experience (CX) teams face the challenging task of balancing empathy with the increasing reliance on technology and data. As customer expectations evolve,
November 8, 2024
Cyber Security
The cyber threat landscape is becoming increasingly complex and dangerous. This comprehensive assessment reveals the rising sophistication of cyber threats impacting organizations, individuals, and critical infrastructure worldwide. Each
November 8, 2024
Cyber Security
The landscape of cybersecurity is ever-evolving, with new threats emerging and old ones adapting to bypass defenses. This article delves into some of the most significant cybersecurity incidents
November 8, 2024
Cyber Security
The recent data breach at Thompson Coburn, a prominent Missouri-based national law firm, has sent shockwaves through the legal and healthcare communities. Known for its specialization in data
November 8, 2024
Cyber Security
In today’s digital landscape, Software as a Service (SaaS) applications have become indispensable for businesses of all sizes. These platforms offer unparalleled convenience and scalability, but they also
November 8, 2024
Cyber Security
The ongoing cat-and-mouse game between cybersecurity defenders and attackers has taken a new turn with the advent of advanced artificial intelligence technologies. McArdle pointed out that while there
November 7, 2024
Customer Experience (CX)
As customer expectations evolve, contact centers are increasingly turning to advanced technologies to enhance their operations. Integrating AI, analytics, and empathy is at the forefront of this transformation,
November 7, 2024
Customer Experience (CX)
In today’s digital era, the role of Chief Information Officers (CIOs) is evolving rapidly. Shifting from a traditional focus on managing IT infrastructure and ensuring cybersecurity, CIOs now
November 7, 2024
Cyber Security
In a striking example of the far-reaching consequences of cyber-attacks, a breach on telematics provider Microlise significantly disrupted operations for mega-corporations DHL and Serco. This cyber-attack led to
November 7, 2024