Avatar photo

Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
How Are We Securing AI Against Adversarial Threats?
Cyber Security
How Are We Securing AI Against Adversarial Threats?

As artificial intelligence continues to integrate deeply into crucial industries like healthcare, autonomous vehicles, and finance, the field of adversarial machine learning has attracted significant attention. This domain focuses on both exploiting and defending against vulnerabilities in AI models. The dual role of adversarial machine learning, serving both as a potential threat vector and a critical defense mechanism, is underscored

Read More
Resilience Expands to Address Cyber Risks in Europe
Cyber Security
Resilience Expands to Address Cyber Risks in Europe

In the current landscape of cybersecurity threats, businesses are increasingly seeking robust and effective risk management solutions to safeguard operations. As cyber threats continue to evolve and proliferate, companies like Resilience are actively expanding their reach to provide vital services. Recently, Resilience, a prominent player in the cyber risk solutions sector, announced a strategic expansion into Germany and Austria to

Read More
Transforming Glitches into Gains: The Power of Customer Service
Customer Experience (CX)
Transforming Glitches into Gains: The Power of Customer Service

In today’s digital landscape, the seamless functionality of online services is a benchmark that companies strive to achieve. Many companies rely heavily on software-driven operations to deliver their services, and while this approach offers efficiency and convenience, it also presents unique challenges. The critical challenge for digital businesses, including widely recognized platforms such as Uber, Rover, and Vrbo, lies in

Read More
Towergate Warns Businesses: Deepfake and AI Cybercrime Risks
Cyber Security
Towergate Warns Businesses: Deepfake and AI Cybercrime Risks

In an era characterized by rapidly advancing technology, businesses face unprecedented threats from cybercriminals exploiting the power of artificial intelligence. Towergate Insurance has issued a stark warning, emphasizing the dangers posed by deepfake technology along with AI-driven cybercrime. As the sophistication of deepfakes increases over the years, synthetic videos, images, and audio files become powerful tools for perpetrators seeking to

Read More
Ransomware Demands a Trillion; Cybercriminals Mock Victims
Cyber Security
Ransomware Demands a Trillion; Cybercriminals Mock Victims

A peculiar ransomware attack has emerged recently, demanding an unprecedented ransom of a trillion dollars. This troubling incident highlights a growing audacity among cybercriminals, where humor and derision mix with malevolence, particularly targeting high-profile figures such as Elon Musk. The DOGE-Trolling ransomware exemplifies how cyber threats have evolved, shedding light on the complex challenges faced by cybersecurity professionals today. The

Read More
Essential Prep Steps for a Successful Customer Advisory Board
Customer Experience (CX)
Essential Prep Steps for a Successful Customer Advisory Board

In today’s highly competitive business environment, organizations must strive to gather meaningful feedback and insights directly from their clientele. Customer Advisory Boards (CABs) serve as essential platforms for companies to hear their customers’ voices and tailor strategies to suit their needs. However, the success of a CAB depends heavily on meticulous preparation. From setting clear objectives to issuing actionable plans

Read More
Is Your Google Chrome Updated to Protect Against Threats?
Cyber Security
Is Your Google Chrome Updated to Protect Against Threats?

In today’s fast-paced digital landscape, staying ahead of security threats has become a significant concern, particularly for those relying on web browsers like Google Chrome. The Computer Emergency Response Team (CERT-In) recently issued a severe alert, emphasizing vulnerabilities discovered in versions prior to 136.0.7103.113/.114 across major operating systems, including Mac, Windows, and Linux. These flaws pose a real threat, allowing

Read More
Can AI Replace Human Touch in B2B Copywriting?
B2B Marketing
Can AI Replace Human Touch in B2B Copywriting?

In the rapidly evolving world of business-to-business (B2B) marketing, artificial intelligence (AI) has become an indispensable tool, transforming various aspects of the industry. Its ability to generate content quickly and efficiently has led to significant shifts in copywriting practices, prompting discussions about whether AI can fully replace the human touch in crafting B2B messages. While AI promises streamlined and cost-effective

Read More
Are South Africa’s Airports Ready for Rising Cyber Threats?
Cyber Security
Are South Africa’s Airports Ready for Rising Cyber Threats?

In an increasingly digital world, airports are at the forefront of technological advances, containing vital systems highly susceptible to cyberattacks. The recent cyberattack on South African Airways (SAA) underscored the pressing need for improved cybersecurity protocols across aviation sectors. While the attack targeted certain digital platforms, it left essential functions such as flight scheduling and check-in services untouched. Such incidents

Read More
Rethinking CX: Overcoming Omnichannel and AI Missteps
Customer Experience (CX)
Rethinking CX: Overcoming Omnichannel and AI Missteps

The Myth of Omnichannel The notion of Omnichannel, hailed as the future of customer engagement, has been challenged by experts who argue it often falls short of its lofty ideals. Originally conceived as a seamless experience where customers can switch between platforms without losing context, it remains largely theoretical. Vendors have popularized the term, yet true omnichannel capability faces significant

Read More
Transforming Customer Service into a Revenue Driver
Customer Experience (CX)
Transforming Customer Service into a Revenue Driver

In recent years, customer service has undergone a dramatic transformation, shifting from its traditional perception as a cost center to a crucial driver of business success and loyalty. This evolution is largely due to changing consumer expectations, where engagement with brands extends beyond just transactions and includes the whole experience from browsing through to post-purchase support. Customers today demand more

Read More
Do Customers Remember When Brands Forget Their Values?
Customer Experience (CX)
Do Customers Remember When Brands Forget Their Values?

In today’s rapidly changing socio-economic climate, maintaining brand values has become a pivotal aspect of business strategy, impacting both consumer loyalty and brand reputation. Companies are increasingly expected to integrate their core values into every facet of their operations, from marketing strategies to everyday interactions with customers and employees. The emergence of social media has further augmented this expectation, as

Read More