The rapid advancement of AI and its integration into contact center operations has dramatically reshaped how businesses interact with their customers. Technology companies are increasingly leveraging artificial intelligence
In an age where cyber threats are rapidly evolving, it’s crucial for cybersecurity teams to stay ahead of adversaries. This article addresses how Indicators of Compromise (IOCs), Indicators
A critical vulnerability has been uncovered in WinZip, designated as CVE-2025-33028, which allows attackers to bypass Windows’ Mark-of-the-Web (MotW) security mechanism. This flaw can lead to the execution
With an increasing focus on user privacy and data security, Google Chrome has introduced significant updates aimed at enhancing tracking protection in Incognito mode. These updates are geared
Cybersecurity breaches originating from third-party vendors and partners now constitute a significant portion of overall incidents, with some reports indicating that over 60% of such events are traceable
The United Nations Office on Drugs and Crime (UNODC) recently highlighted a significant escalation in organized cybercrime activities originating from Southeast Asia. What began as small-scale fraud operations
Recent months have seen an alarming uptick in the sophistication and audacity of Fog ransomware attacks, exposing new and unsettling tactics that have kept cybersecurity experts on high
The automotive industry is undergoing a profound transformation, propelled by the integration of advanced data analytics, artificial intelligence (AI), and connectivity. Traditional business models are giving way to
Omnichannel feedback is transforming the way businesses understand and improve customer experience (CX) by integrating multiple touchpoints for a comprehensive view of the customer journey. Unlike traditional multichannel
A significant security flaw has been brought to light for Samsung Galaxy phone users, exposing their sensitive password data to risk. This issue, discovered through a forum post
The imperative to protect data has reached new heights in today’s digital era, marked by the continued evolution of cloud computing. As cyber threats grow in complexity and
Bartosz Zochowski, head of loyalty and CRM at Decathlon Poland, elaborates on how mobile apps are enhancing customer loyalty and engagement. Highlighting the strategic use of mobile applications,
