In the increasingly competitive marketplace, delivering an exceptional customer journey stands as a beacon for attracting and retaining clientele. Understanding and refining this journey through a targeted customer experience audit can yield game-changing benefits for any business. This step-by-step approach not only pinpoints areas of strength but also, more critically, illuminates pathways for improvement — ultimately leading to enhanced customer
The evolution of the cloud era presents complex security challenges that organizations worldwide must navigate. In a move that showcases the cybersecurity industry’s growing focus on comprehensive cloud defense mechanisms, Tenable, a renowned cybersecurity vendor, recently announced its acquisition of Eureka Security, an emerging Israeli startup that’s carving a niche in Data Security Posture Management (DSPM). Although the details of
In the fierce arena of modern business, a top-notch customer experience (CX) is what sets a brand apart and secures customer loyalty. Amid stiff competition, where tempting offers and aggressive price cuts are common tactics to woo customers, businesses that leverage data analytics to continually refine their CX are the ones that shine. This relentless pursuit of excellence in customer
In the face of rising cyber threats, the UK has set a new standard for consumer connectable product security. This development is reshaping the landscape for smartphone manufacturers and highlighting the critical role of security updates. Tech giants like Apple, Google, and Samsung are responding to these changes, not only to comply with legal requirements but also to compete for
In the realm of cyber warfare, a new specter looms over Ukraine, casting a shadow of concern across its defense forces. The emergence of a cyber espionage campaign codenamed SickSync marks a chilling escalation in digital hostilities, with the pervasive SPECTR malware at its core. The campaign’s sophistication lies in the subterfuge of spear-phishing attacks, where attackers dispatch entrapments –
The world of telecommunications is reeling from the latest alleged cyber attack. Absolute Telecom PTE Ltd, a Singapore-based telecommunications firm known for its corporate voice call solutions, seems to be the newest target. A hacker using the alias GhostR claims to have exfiltrated more than 34 gigabytes of sensitive data. If true, the implications for privacy, identity theft, and financial
In the ever-evolving battlefield of cybersecurity, a new nemesis has toppled other contenders to become the primary concern for organizations globally: account takeover attacks. A striking study by Abnormal Security unveils a worrisome trend, with 83% of surveyed organizations falling victim to these attacks in just the past year. The prevalence is alarming, with nearly half of these entities grappling
In modern customer service, consumers frequently encounter a myriad of frustrations from traditional systems. The rise of artificial intelligence (AI) brings promise to revolutionizing the industry and addressing these pain points head-on. This article delves into the transformative potential of AI in enhancing customer experience (CX) across various sectors. The Plight of Customer Self-Service Systems Evolving Beyond IVR Limitations Anyone
With the ascension of the Arc browser to the technological forefront, particularly after making waves in the Windows community, a sinister trend has emerged. Cybercriminals, always quick to pivot to the newest avenues, have seized upon Arc’s growing popularity as a vector for deploying dangerous malware. Launched with fanfare as an innovative choice for MacOS users and quickly earning praise,
The energy sector is on the cusp of a transformative wave as companies like EDF embark on a journey toward a more digital, customer-centric model. In its latest stride, EDF’s UK retail business has entered a groundbreaking collaboration with Accenture and Kraken Technologies to overhaul the customer experience and streamline energy management. The cornerstone of this partnership is the transition
The cyber landscape is a constant battlefield, with new threats emerging that challenge our understanding of security and breach tactics. A recent example of this is the discovery by Fortinet FortiGuard Labs of a highly sophisticated cyberattack that targets Ukrainian systems in a bid to infiltrate them with the Cobalt Strike beacon. This tool, though developed for legitimate red team
In the rapidly evolving digital world, understanding customer behavior isn’t just an advantage; it’s a necessity for survival and success. With the proliferation of online platforms, businesses are turning to advanced technologies to ensure they stand out in an overcrowded market. Session replay and digital analytics tools are the frontrunners in this quest, equipping companies with the capability to gain
