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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
Can Email Shift From Lead Gen to a Trust-Building Channel?
Marketing Automation / Email Marketing
Can Email Shift From Lead Gen to a Trust-Building Channel?

A Hard Question With Big Implications If email vanished tomorrow, which relationships would strain from silence and which “blasts” would no one miss because they never helped anyone make sense of a decision, reduce risk, or answer a pressing question at the moment it mattered. That tension sits at the center of a quiet rethink in marketing: the realization that

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Trend Analysis: Cybersecurity Deregulation in Telecoms
Cyber Security
Trend Analysis: Cybersecurity Deregulation in Telecoms

In a world increasingly reliant on digital connectivity, a shocking decision by the Federal Communications Commission (FCC) to dismantle mandatory cybersecurity standards for telecom companies has sent ripples through the industry and beyond, raising critical concerns. This bold move comes at a time when cyber threats, such as the notorious Salt Typhoon espionage campaign attributed to China, are exposing vulnerabilities

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Winning Holiday Shopping with Scalable CX Strategies
Customer Experience (CX)
Winning Holiday Shopping with Scalable CX Strategies

The High-Stakes Game of Holiday Shopping In the frenzied days of the holiday shopping season, particularly during peak events like Black Friday and Cyber Monday, retailers face an unprecedented challenge to deliver flawless customer experiences while online spending surges to a staggering $15.8 million per minute during peak hours. With no room for error as customers expect seamless interactions across

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Harnessing AI and Data to Boost B2B Customer Loyalty
Customer Experience (CX)
Harnessing AI and Data to Boost B2B Customer Loyalty

Today, we’re thrilled to sit down with Aisha Amaira, a renowned MarTech expert who has dedicated her career to blending technology and marketing to uncover powerful customer insights. With her deep expertise in CRM marketing technology and customer data platforms, Aisha has helped countless businesses transform raw data into actionable strategies that foster loyalty and growth. In this conversation, we

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AI Turns Silver Tsunami Crisis into Healthcare Opportunity
Customer Experience (CX)
AI Turns Silver Tsunami Crisis into Healthcare Opportunity

The healthcare and pharmaceutical industries are grappling with an unprecedented challenge as a wave of retirements among baby boomers threatens to drain decades of critical expertise, often referred to as the Silver Tsunami. This mass exodus of seasoned professionals—ranging from regulatory experts to clinical researchers—poses a severe risk to institutional knowledge. A survey by the American Productivity and Quality Center

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How Can Brands Rebuild Trust in a Noisy Digital World?
Customer Experience (CX)
How Can Brands Rebuild Trust in a Noisy Digital World?

In today’s fast-paced, hyper-connected environment, a staggering 65% of consumers admit to ignoring brand communications out of fear of missing critical messages, with this concern spiking to 76% among parents with young children, painting a vivid picture of an overwhelmed society. Constant digital noise often drowns out meaningful interactions between brands and their audiences. The challenge lies not just in

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Why Are Foundations Key for AI in B2B Marketing Success?
B2B Marketing
Why Are Foundations Key for AI in B2B Marketing Success?

In the fast-evolving realm of B2B marketing, Artificial Intelligence (AI) stands as a powerful force, promising to transform how businesses connect with their audiences by automating repetitive tasks and sharpening strategic focus. As marketers grapple with the challenge of achieving greater impact with limited resources, AI emerges as a vital tool to streamline operations, from data analysis to personalized content

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Why Do We Need a Unified AI-Native Cybersecurity Platform?
Cyber Security
Why Do We Need a Unified AI-Native Cybersecurity Platform?

In today’s digital battleground, cybersecurity teams face an unrelenting storm of data, grappling with thousands of alerts, vulnerabilities, and exposures across increasingly complex hybrid IT environments, while struggling to transform this raw information into clear, actionable business decisions. Despite this deluge of data, a critical gap persists: executives demand precise answers on risk severity and resource allocation, yet the disconnect

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How Is Zurich Redefining Empathy in Customer Experience?
Customer Experience (CX)
How Is Zurich Redefining Empathy in Customer Experience?

In the fast-paced world of insurance, where trust is the currency of choice, a staggering 60% of consumers now engage only with brands that demonstrate authentic care for their needs, revealing a profound shift in customer expectations. This striking statistic pushes industry giants to rethink their approach to engagement. Zurich Insurance Group, a global leader, stands at the forefront of

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Are FTSE 100 Companies at Risk from Stolen Credentials?
Cyber Security
Are FTSE 100 Companies at Risk from Stolen Credentials?

In a startling revelation that has sent shockwaves through the corporate world, security researchers have uncovered nearly half a million compromised credentials linked to employees of the UK’s largest companies, listed on the FTSE 100 index, circulating on criminal platforms across the clear and dark web. This alarming discovery raises serious concerns about the vulnerability of even the most well-resourced

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North Korean Hackers Exploit Google Find Hub to Wipe Androids
Cyber Security
North Korean Hackers Exploit Google Find Hub to Wipe Androids

Introduction to a Growing Cyber Threat In an era where mobile devices hold vast amounts of personal and sensitive data, a chilling discovery has emerged: state-sponsored hackers have found a way to exploit trusted services for destructive purposes, targeting Android smartphones and tablets. Specifically, a sophisticated attack abuses Google’s Find My Device, a legitimate device management tool, to remotely wipe

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Trend Analysis: Human-Centric AI in Workplaces
Core HR
Trend Analysis: Human-Centric AI in Workplaces

Picture a workplace where artificial intelligence (AI) seamlessly integrates into daily operations, not as a replacement for human effort but as a powerful ally that amplifies creativity and efficiency. This vision, articulated by a leading industry figure at a major technology conference, captures the essence of a transformative shift happening across global business landscapes. The concept of human-centric AI—technology designed

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