The relentless pursuit of customer loyalty has led organizations down a path of immense technological investment, yet many find themselves further from their goal than ever before, facing a crisis of confidence from the very consumers they aim to serve. As customer expectations escalate and patience wears thin, the returns on CX spending are diminishing, forcing a fundamental reevaluation of
The open-source NPM registry, a cornerstone for countless developers, has once again become a hunting ground for cybercriminals, with the discovery of a sophisticated malicious package designed to systematically plunder sensitive user data. A package named “duer-js,” published by a user called “luizaearlyx,” successfully masqueraded as a benign console visibility tool, tricking developers into incorporating it into their projects. Despite
A single digital fingerprint appearing at the scene of countless cyber intrusions across the globe paints a stark picture of a highly coordinated and automated attack campaign targeting enterprises through a critical software vulnerability. Security researchers have tracked an overwhelming majority of exploit attempts against Ivanti’s Endpoint Manager Mobile (EPMM) software to one IP address, revealing a concentrated effort to
The theoretical discussions about artificial intelligence becoming a tool for cybercriminals have decisively ended, replaced by a stark reality where state-sponsored hacking groups and financially motivated attackers are systematically integrating large language models into every stage of their operations. This roundup of current threat intelligence reveals a landscape where generative AI is no longer a novelty but a core component
An overwhelming majority of consumers, specifically 89 percent, report they are significantly more likely to make another purchase following a single positive customer service experience, transforming every support ticket into a pivotal moment for business growth or a potential breaking point for customer loyalty. This critical insight, drawn from a comprehensive analysis of over 35,000 consumer interactions, reveals a clear
The staggering financial and cultural fallout from a single poor hiring decision, often costing an organization more than a third of an employee’s first-year salary, has catalyzed a profound shift in talent acquisition strategies toward more predictive and objective technologies. AI hiring simulations represent a significant advancement in the human resources sector, moving beyond the limitations of traditional recruitment. This
The double-edged sword of generative AI has proven to be not just a theoretical risk but a present-day reality, as a landmark report from Google now confirms that nation-states and cybercriminals are actively weaponizing this technology and transforming the entire landscape of digital conflict. This shift marks a pivotal moment in cybersecurity, moving beyond speculative discussions to concrete evidence of
We’re joined by Dominic Jainy, an IT professional with deep expertise in artificial intelligence and blockchain, to dissect the rapidly evolving landscape of vulnerability management. Today, we’ll explore the dramatic acceleration in threat actor timelines, the tactical shift towards exploiting known—but unpatched—vulnerabilities, and the critical visibility gaps that leave even large organizations exposed. We’ll also examine why the very tools
With us today is Dominic Jainy, an IT professional whose expertise in AI and blockchain offers a unique perspective on the intricate systems powering today’s enterprises. We’re diving into the recent Microsoft 365 admin center outage that impacted thousands of administrators across North America, exploring its cascading effects, the specific challenges it posed for businesses of all sizes, and what
In the ever-evolving landscape of digital threats, a peculiar new adversary has emerged from the shadows, actively compromising Linux systems across the globe with a disquieting combination of old-school tactics and modern efficiency. Cybersecurity researchers have identified a sophisticated operation, dubbed SSHStalker, which distinguishes itself not by the noise it makes, but by its profound silence. Unlike its contemporaries that
The most valuable prospects in the B2B landscape have become ghosts in the machine, conducting extensive research without leaving a single digital footprint for marketers to follow. This is not a glitch in the system; it is the system’s new reality. A dominant archetype—the “stealth B2B buyer”—now controls the purchasing journey, performing as much as 90% of their research anonymously
The cybersecurity landscape is now facing a sophisticated and bifurcated threat as two new ransomware families have emerged, forcing organizations to defend against fundamentally opposing attack strategies that prioritize either methodical espionage or overwhelming speed. A recent analysis reveals that these distinct strains, identified as BQTLock and GREENBLOOD, represent a dangerous evolution in cybercrime, where attackers are no longer following
