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Paige Williams

Paige Williams works on articles related to Cyber Security and Customer Experience (CX) and B2B Marketing. With a deft ability to translate the complex and technical, Paige stands out in a sea of writers. Readers looking to maximize their customer experience regularly turn to Paige's pages for phenomenal guidance, insights, and advice. 
B2B Marketing Bets Big on Brand Awareness in 2026
B2B Marketing
B2B Marketing Bets Big on Brand Awareness in 2026

A Resurgence of Confidence and Strategic Clarity A wave of unprecedented optimism is reshaping the B2B marketing landscape, as leaders move decisively from short-term tactics to enduring brand-building strategies. A landmark analysis for 2026 reveals a sector buoyed by expanding budgets and a clear pivot toward establishing strong brand equity. As companies navigate an increasingly crowded and automated digital world,

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Trend Analysis: Security Patch Instability
IT
Trend Analysis: Security Patch Instability

The digital equivalent of a life-saving medicine is now frequently triggering severe side effects, forcing information technology professionals into a precarious balancing act between immediate security and long-term system stability. In the relentless landscape of modern cybersecurity, security patches serve as the primary line of defense, the critical updates pushed by vendors to shield systems from an ever-expanding arsenal of

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Hackers Use Legit Tool for Stealthy System Takeovers
Cyber Security
Hackers Use Legit Tool for Stealthy System Takeovers

In a world where the lines between friend and foe are increasingly blurred, we sit down with Dominic Jainy, a seasoned IT professional whose work at the intersection of advanced technology and security provides a unique lens on emerging threats. Today, we’re delving into a sophisticated new attack strategy where threat actors are turning our own trusted tools against us,

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Cognizant Faces Lawsuits Over TriZetto Data Breach
Cyber Security
Cognizant Faces Lawsuits Over TriZetto Data Breach

Introduction The digital transformation of healthcare promised efficiency and interconnectedness, but it also created sprawling networks of sensitive personal data that have become prime targets for cybercriminals, placing immense responsibility on the corporations that manage them. When these defenses fail, the consequences extend far beyond technical glitches, often culminating in significant legal battles that question a company’s fundamental commitment to

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How Are Stolen Logins Fueling a Malware Feedback Loop?
Cyber Security
How Are Stolen Logins Fueling a Malware Feedback Loop?

A sophisticated and self-perpetuating cyber threat is quietly turning legitimate businesses into unwitting participants in their own compromise, creating a dangerous cycle of infection and malware distribution. In this alarming feedback loop, credentials stolen by infostealer malware are being used by attackers to hijack the victims’ own websites, which are then weaponized to spread the very same malware to a

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Phishing Attack Bypasses Security Using Google Services
Cyber Security
Phishing Attack Bypasses Security Using Google Services

The familiar and trusted logo of a global tech giant is now the very disguise used by cybercriminals to infiltrate secure networks, a paradox that has become a stark reality for thousands of organizations worldwide. This new wave of attacks demonstrates a sophisticated evolution in digital threats, where the focus has shifted from impersonating trusted brands to weaponizing their legitimate

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Malware Typo Unveils Sophisticated Supply Chain Attack
Cyber Security
Malware Typo Unveils Sophisticated Supply Chain Attack

A subtle typographical error within a malware’s source code has unveiled a disturbing evolution in software supply chain attacks, signaling a new era of deliberate and sophisticated threats designed to compromise the very core of modern development. The recent re-emergence of the Shai Hulud worm is not a simple copy of past threats but a calculated metamorphosis, showcasing an adversary

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AI Drives the Next Great Industrial Transformation
IT Digital Transformation
AI Drives the Next Great Industrial Transformation

Artificial intelligence is no longer a peripheral technology or a futuristic concept; it is the central engine of a global industrial transformation. Much like steam power and electricity reshaped previous centuries, AI is fundamentally reconfiguring the structure of modern civilization. Its true impact extends far beyond simple automation, catalyzing the wholesale restructuring of entire industries, economic systems, and even our

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Is Your AI Strategy Built to Last Beyond the Hype?
AI and ML
Is Your AI Strategy Built to Last Beyond the Hype?

The relentless hum of artificial intelligence development has become the defining soundtrack of the modern business landscape, compelling organizations to either ride the wave or risk being swept away by its current. Amid this frenzy of investment and implementation, a critical question emerges: is the strategy being built today designed for the immediate thrill of innovation, or is it architected

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Telecom Races for a Future in Satellites and Data
Networking
Telecom Races for a Future in Satellites and Data

The familiar frustration of a ‘No Service’ notification is rapidly becoming the battleground for a new kind of telecommunications supremacy, fought not only in low-Earth orbit but also within the very data streams flowing through our devices. As digital life demands flawless, ubiquitous connection, the industry is undergoing a profound transformation. Telecom providers are no longer content to be simple

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Empathy at Scale Will Redefine CRM and Customer Experience
Customer Experience (CX)
Empathy at Scale Will Redefine CRM and Customer Experience

Today we’re speaking with Aisha Amaira, a MarTech expert who has built a career at the intersection of CRM technology and customer data. She has a unique perspective on a problem many businesses face: as our tools for communication have become more powerful, our actual connections with customers often feel weaker. She argues that the future of customer experience isn’t

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Bad Data Is Why Your AI Customer Support Fails
Customer Experience (CX)
Bad Data Is Why Your AI Customer Support Fails

The widespread adoption of artificial intelligence in customer support has been framed almost exclusively as a story of unprecedented wins, promising faster response times, greater operational efficiency, and dramatically lower costs. While these results are achievable, they are contingent upon very specific conditions that are often overlooked in the rush to implement the latest technology. Experience shows that AI only

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