Mikhail Hamilton

Citi Retail Services is making significant strides in the digital payments landscape through its innovative Citi Pay platform. The platform’s rapid growth and acceptance can be attributed to its customer-centric approach, listening to consumer and partner feedback, and incorporating these insights into their product development strategy. The Essence of Customer-Centric Innovation Listening to Stakeholders Terry O’Neil, head of connected commerce

Mastercard is enhancing its US Installments program to add more payment flexibility at checkout, addressing the growing consumer demand for such options. This program, facilitated through Mastercard Installment Payment Services, now enables various ecosystem players—including merchants, financial service providers, payment processors, and digital wallets—to offer installment payment plans to consumers via any eligible credit card from participating issuers. This approach