ServiceNow, a leading digital workflow company, has announced the launch of its latest generative AI solution: Now Assist for Virtual Agent. The innovative solution aims to revolutionize self-service by providing intelligent and relevant conversational experiences. The new capability is an extension of ServiceNow’s strategy to integrate generative AI capabilities into its Now Platform, helping customers streamline digital workflows and optimize
Artificial Intelligence (AI) has transformed numerous fields, making previously impossible tasks feasible. The use of generative AI in cybersecurity has been a breakthrough in securing sensitive data and systems from potential attacks. However, the same AI advancements that have made it easier to secure systems could also be used by bad actors to create powerful weapons capable of breaching cloud-based
In today’s digital age, consumers expect personalized experiences from brands at every touchpoint. From tailored recommendations to personalized promotions and offers, customers want to feel seen and understood by companies. For businesses, this means having access to comprehensive customer data that can be analyzed, understood, and deployed to create effective marketing campaigns. One tool that has emerged as essential for
In today’s world, businesses are inundated with customer data that requires intricate management and evaluation. With a high volume of information coming in from various sources, companies need a reliable system that will help them identify, track, and analyze customer information and behavior. This is where Customer Data Platforms (CDPs) come in. CDPs are the ideal solution for businesses looking
In today’s age of digital marketing and personalized experiences, customers don’t just expect tailored interactions that resonate with their preferences—they demand it. As a result, companies that can effectively harness their customer data through a Customer Data Platform (CDP) can gain a competitive edge. In this article, we’ll explore the need for a CDP, the importance of a data-driven culture,
Autonomous vehicles and robots have been the focus of research in recent years as they are expected to play a crucial role in our future. While these machines offer great potential, they also pose significant challenges, such as the ability to maintain stability while avoiding obstacles. Researchers at MIT have developed a new technique to address such complex problems, which
Personalized customer interactions are at the forefront of a successful business. Customers have come to expect tailored experiences that align with their preferences, and the companies that can deliver on these expectations have a competitive edge. This is where a Customer Data Platform (CDP) comes in. A CDP is a tool that companies can use to effectively collect and utilize
Artificial Intelligence (AI) has emerged as one of the most promising technologies of the 21st century. It has the potential to revolutionize every aspect of our lives, including network management. With the rise of complex networks and the proliferation of devices, the job of network managers has become much harder. However, by using AI tools, network teams can effectively manage
Artificial intelligence (AI) is an evolving technology that has impacted various aspects of our daily lives, and now, even religion. Hundreds of German Protestants recently witnessed a church service in Bavaria that was generated almost entirely by artificial intelligence. From the sermon to the prayers and music, everything was created by ChatGPT and Jonas Simmerlein, a theologian and philosopher from
Artificial intelligence (AI) is changing the world in ways that we never thought would be possible. The pace of progress in AI is accelerating at a rapid rate, and its potential benefits are vast. From Large Language Models (LLMs) like GPT-4 to Automated Speech Recognition (ASR) platforms like ASAPP, AI has proven to be a game-changer, and we are only
As the digital marketing landscape continues to evolve, businesses are facing new challenges in effectively reaching their target customers and engaging them through personalized messaging. One of the biggest obstacles to achieving this goal is the decline of third-party cookies which have traditionally been used by marketers to track user behavior across the web and gain insights into their interests
Artificial intelligence (AI) is one of the most transformative technologies of our time, with the potential to revolutionize industries and improve the lives of people across the world. However, as the use of AI expands and becomes more sophisticated, so do the risks associated with it. Therefore, the UK government has announced that it will host a global summit this
