Zendesk, a prominent customer service platform in Australia and New Zealand, has recently unveiled Relay, a cutting-edge application aimed at elevating customer communications through WhatsApp and SMS. This groundbreaking innovation is specifically designed to meet the growing consumer demand for conversational commerce, a trend underscored in the Zendesk CX Trends Report. The report reveals that more than half of consumers
Salesforce, a behemoth in the tech industry, has recently shaken up its workforce with a significant policy change. Effective October 1, 2024, certain employees will be mandated to return to the office, reversing the company’s earlier stance on remote work. This move has sparked a lively debate on whether the policy will hamper progress made during remote work or enhance
In the realm of modern business, Customer Relationship Management (CRM) systems have cemented their significance by enhancing customer interactions and optimizing operational workflows. As companies dive deeper into personalization in customer service, marketing, and sales, CRMs stand out as pivotal tools, enabling businesses to cultivate robust customer relations while systematically organizing their processes. Given the anticipated growth of the CRM
The Family and Medical Leave Act (FMLA) provides significant protections for employees needing to take leave for personal or family medical reasons. Among these protections is the right to job restoration upon returning from FMLA leave. However, the “key employee” exception, an important but less commonly understood aspect of the FMLA, can significantly impact this right. This article delves into
In a significant move aimed at providing enhanced data control and compliance, Broadcom has announced the launch of Rally Anywhere, an on-premises edition of its Rally project management application, at the VMware Explore 2024 conference. This new offering primarily targets DevOps teams, giving them greater control over data storage—a critical factor for organizations operating in heavily regulated industries or those
In a troubling development for millions of Australian workers, unpaid superannuation remains a pervasive issue with profound financial implications. A staggering $5.1 billion in unpaid super was reported by the Super Members Council (SMC) for the 2021-22 financial year, affecting an estimated 2.8 million workers. Over the past nine years, this cumulative amount has ballooned to $41.6 billion, with the
Qantas has been publicly commended for its backing of the Same Job Same Pay applications submitted by the Flight Attendants Association Australia (FAAA) to the Fair Work Commission (FWC). These applications seek to secure much-needed pay increases for Qantas’ short-haul cabin crew. The initiative stands to directly benefit up to 800 crew members who operate on Qantas’ Boeing 737 and
Navigating the complexities of the Family and Medical Leave Act (FMLA) can be challenging for both employers and employees. One crucial aspect that often leads to legal disputes is the inclusion of mandatory overtime in calculating FMLA leave entitlements. The recent case of Hernandez v. Bridgestone Americas Tire Operations sheds light on the importance and financial implications of accurately calculating
The scandal involving Asphalt Paving Systems, Inc., highlighted severe racial harassment incidents affecting Black employees across multiple states. This case, spearheaded by the Equal Employment Opportunity Commission (EEOC), underscores the pervasive issue of workplace discrimination and the legal and corrective measures taken to address it. Background of Allegations Nature of Harassment The EEOC’s lawsuit revealed a troubling pattern of racial
A sobering new report sheds light on the significant pay disparity faced by employees with disabilities compared to their non-disabled colleagues. Findings from a working paper by the International Labour Organization (ILO) reveal that globally, people with disabilities earn, on average, 12% less per hour than those without disabilities, underscoring an existing and pervasive inequity that transcends borders. This wage
As remote work continues to gain traction, employers face increasingly intricate challenges in adhering to the Worker Adjustment and Retraining Notification (WARN) Act’s federal and state regulations. The traditional notion of a centralized workplace has been upended, making it essential for employers to reexamine how they handle business closures, mass layoffs, or significant workforce reductions in a decentralized, remote-work environment.
The Fair Work Commission (FWC) recently addressed a pivotal case involving a senior cybersecurity specialist dismissed from a chemicals, energy, and fertilizers company. The employee challenged his termination on the grounds of unfair dismissal, asserting his earnings fell below the high-income threshold required to file such claims. Central to the dispute was whether his technical support allowance, received outside of
