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Home | Authors | Jaime Walker
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Jaime Walker

Jaime Walker specializes in Equal Opportunity Employment and Employee Rights. The content he produces regularly advocates for fair treatment of all in the workplace. With expertise covering Payroll, DevOps, and Customer Data Managment, Jaime's diverse portfolio of content is always refreshing and bursting with new ideas. 
How Is Zoho Revolutionizing CRM with AI Innovations?
Customer Data Management
How Is Zoho Revolutionizing CRM with AI Innovations?

In a rapidly evolving digital landscape, businesses constantly seek innovative solutions to enhance customer relationship management (CRM) systems. Zoho Corporation has made significant strides by incorporating artificial intelligence (AI) capabilities into its CRM offerings. The company’s proprietary AI engine, Zia, brings transformative enhancements to the Zoho CRM platform, aimed at democratizing its use across various organizational departments beyond traditional sales

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May 15, 2025
Dialpad Unveils Agentic AI to Revolutionize Customer Service
Customer Data Management
Dialpad Unveils Agentic AI to Revolutionize Customer Service

Dialpad, Inc., a prominent leader in AI-powered communication intelligence, has made a significant move by revealing its strategic focus on agentic AI. This groundbreaking approach enhances its platform with advanced real-time intelligence capabilities designed to provide immediate business value. As Dialpad positions itself at the forefront of technology-driven customer service solutions, this initiative sets a new standard by transforming customer

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May 15, 2025
How Will Zoho’s AI-Driven CRM Transform Business Operations?
Customer Data Management
How Will Zoho’s AI-Driven CRM Transform Business Operations?

In an ever-evolving business environment where streamlined operations and customer focus are pivotal, Zoho stands out with its new AI-driven Customer Relationship Management (CRM) solution. Recently unveiled, this innovative system promises to redefine how companies manage customer interactions and collaborations between departments. By bridging various facets of operations through a singular platform, it advocates for enhanced collaboration and efficiency. Zoho’s

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May 14, 2025
L&C Mortgages Boosts Efficiency with OMS Tech Integration
Customer Data Management
L&C Mortgages Boosts Efficiency with OMS Tech Integration

London & Country Mortgages (L&C), a prominent player in the mortgage industry, has made a substantial advancement by integrating the One Mortgage System (OMS) customer relationship management (CRM) system into its operations. This strategic move reflects a broader industry trend of embracing digital solutions to streamline processes and enhance customer engagement. The OMS CRM system is crafted to optimize workflows,

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May 13, 2025
Court Rules Employers Not Liable for Unforeseeable Workplace Attacks
Employment Law
Court Rules Employers Not Liable for Unforeseeable Workplace Attacks

A recent legal decision from the 11th U.S. Circuit Court of Appeals addressed the complex issue of employer liability for acts of domestic violence in the workplace. This case involved McLane Co., where a former employee infiltrated the company’s Orlando facility and tragically set a worker on fire. The court’s ruling determined that McLane could not have reasonably anticipated such

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May 13, 2025
2025 Pay Transparency Laws: State-by-State Compliance Guide
Employment Law
2025 Pay Transparency Laws: State-by-State Compliance Guide

The landscape of employment is shifting dramatically with the implementation of pay transparency laws across various states, each with its own guidelines. These laws aim to foster wage equality by requiring businesses to publicize compensation details, encouraging open discussions about pay. As compliance becomes essential to avoid penalties, organizations need to understand and adapt to these changes promptly. This guide

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May 13, 2025
Composability Enhances Flexibility in CDP Solutions
Customer Data Management
Composability Enhances Flexibility in CDP Solutions

In the rapidly evolving marketing technology landscape, composability is emerging as a key driver of innovation in Customer Data Platforms (CDPs). By facilitating the creation of adaptable, modular systems, it offers companies the flexibility to assemble and reconfigure tools and applications that precisely meet their unique marketing requirements. Unlike traditional, monolithic solutions, composability allows businesses to integrate varied sources of

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May 13, 2025
Are CDC Pensions the Future of Retirement in the UK?
Payroll
Are CDC Pensions the Future of Retirement in the UK?

The UK pension sector is witnessing a significant evolution with the advent of multi-employer Collective Defined Contribution (CDC) pension schemes. Unlike traditional Defined Contribution (DC) or Defined Benefit (DB) pensions, CDC pensions promise more stable retirement incomes, potentially resolving discrepancies between DC and DB schemes. This trend was notably set in motion by TPT Retirement Solutions, which is anticipated to

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May 13, 2025
Can SugarCRM Unleash Hidden Sales Opportunities Globally?
Customer Data Management
Can SugarCRM Unleash Hidden Sales Opportunities Globally?

Exploring the Path to Unseen Sales Potential In the fast-paced business environment where every interaction holds potential, there is an intriguing question: What concealed opportunities lie dormant within the data companies already possess? Companies worldwide meticulously gather data, yet many are unaware of the valuable insights already present. These untapped opportunities within customer behaviors and preferences remain hidden, potentially holding

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May 12, 2025
Viventium Enhances Payroll for Home Health Agency Compliance
Payroll
Viventium Enhances Payroll for Home Health Agency Compliance

The home health care sector faces increasing challenges due to regulatory shifts, economic pressures, and evolving workforce expectations. Viventium has introduced enhanced Per Visit Pay solutions within its payroll, HR, and compliance platform to address these challenges. This innovation aims to streamline payroll processes and reduce costly errors, providing essential support for home health agencies striving to meet industry standards.

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May 12, 2025
Streamline Dental Payroll: Is HR for Health the Solution?
Payroll
Streamline Dental Payroll: Is HR for Health the Solution?

California dental practices are increasingly grappling with complex payroll management challenges. With stringent employment regulations, intricate compensation structures, and frequent workforce changes in the dental sector, these practices often struggle to ensure accuracy and compliance. A recent breakthrough aims to transform payroll management by introducing an integrated system tailored explicitly for dental practices, addressing these complexities head-on. HR for Health

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May 9, 2025
AI Enhances CRM Efficiency for Financial Advisers
Customer Data Management
AI Enhances CRM Efficiency for Financial Advisers

In an era defined by rapid technological advancements, financial advisers are increasingly turning to artificial intelligence to transform customer relationship management systems. The collaboration between Plannr and Advisory AI stands as a testament to this trend, harnessing the capabilities of AI to streamline administrative tasks for advisers. The introduction of virtual assistants, Emma and Evie, has begun reshaping the landscape

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May 9, 2025