In today’s highly competitive market, businesses need to establish long-lasting and profitable customer relationships to stay ahead of the game. However, acquiring customers is only one part of the equation. The real challenge is retaining them with a solid customer relationship management (CRM) program, where data analysis plays a vital role. In this article, we will delve into the nuts
The rise of remote work has changed the way companies compensate their employees. With many businesses adopting a remote workforce, employers are grappling with the challenge of balancing fairness and financial sustainability in their pay structures. A recent survey conducted among 300 hiring managers in Australia revealed that more than four in 10 employers have implemented a two-tier pay system
On June 27, 2021, the Pregnant Workers Fairness Act (PWFA) will go into effect, aimed at ensuring pregnant workers receive reasonable accommodations in the workplace. This new law will have significant implications for employers, and it is essential that they understand their responsibilities and obligations under the PWFA. The PWFA and Employer Responsibilities The PWFA (Pregnant Workers Fairness Act) requires
Employers providing workplace accommodations for employees with disabilities can improve retention rates, increase diversity, and save on insurance costs. Moreover, many of these accommodations don’t require significant financial investments. According to a recent report by the Job Accommodation Network (JAN), nearly half of the workplace accommodations can be implemented at no cost, and the median expenditure for those that do
California is one of the few states that has strict laws regarding employee tips. Therefore, employers in California must be aware of the legislation surrounding tips and ensure they are in compliance. Failure to adhere to these laws can result in significant legal and financial consequences for employers. Here’s what you need to know about the pitfalls of tipping as
Non-compete agreements are contractual agreements that restrict an employee’s ability to work for a competitor after leaving their current employer. These agreements have become common across a variety of industries, with some employers requiring all employees to sign non-competes as a condition of employment. However, there is growing concern that non-compete agreements may violate employee rights and harm competition. In
In today’s world, achieving a diverse and inclusive workplace has become increasingly important. Companies that prioritize diversity, equity, and inclusion (D, E & I) tend to have happier employees, better retention rates, and a more positive reputation in the public eye. In this article, we will discuss ten actionable steps that companies can take to foster a workplace that is
As a society, we have come a long way in terms of accepting and embracing diversity. However, the workplace is still struggling to keep pace with societal changes and attitudes towards diversity and inclusion. One of the biggest challenges that many queer and trans individuals face in the workplace is the need to suppress their identity to fit in or
The UK’s Statutory Sick Pay (SSP) system has been under scrutiny for its inadequacies by experts. The system’s deficiencies are causing people to work while unwell, leading to a prolonged recovery period, impacting their work productivity, and putting both employees’ physical and mental health at risk. The criticisms of the SSP system have prompted a debate on how to effectively
Salary is typically the main incentive for an individual to work and remains one of the most crucial factors in retaining employees. Traditional means of salary negotiations and variable pay systems have been widely employed by companies for centuries. But now, a Norwegian start-up called SafetyWing has created a stir in this domain by implementing a flat salary scheme for
In today’s digital age, the success of a business often depends on its ability to provide quality customer support and to keep users engaged with its products and services. One company that has been particularly successful in this regard is Zapier. The company has built a strong online community platform called Zapier Community, which has become a popular destination for
Small businesses often have limited resources and face significant challenges in managing customer relationships, sales, and business operations. Customer Relationship Management (CRM) software can help small businesses overcome these challenges, improve customer relationships, increase sales, and streamline business processes. This article provides an overview of the key benefits of CRM software for small businesses, best practices for getting the most
