Many businesses today understand the importance of creating and maintaining strong customer relationships, and Customer Relationship Management (CRM) is a system designed specifically to help achieve this objective. At its core, CRM involves various strategies and tactics employed to better understand customers, create better experiences for them, and drive profitability by meeting their needs. However, the process of CRM isn’t
Customer relationship management (CRM) is vital to the success of any business, as it involves managing interactions with customers, clients, and potential customers. While some might assume that CRM requires a lot of coding, the truth is that the majority of CRM systems are designed with an intuitive and user-friendly interface that doesn’t require any coding knowledge. In this article,
The rise of remote work has allowed employees to work from anywhere in the world where they have internet connectivity. This shift has been welcomed by many workers who appreciate the flexibility it offers, but it has created new challenges for employers. One of the biggest issues that employers face is identifying Family and Medical Leave Act (FMLA) eligibility for
Sexual harassment in the workplace continues to be a pervasive problem, affecting the lives of countless employees every year. While legal protections are in place to help combat this issue, it remains the responsibility of employers to take proactive steps to prevent harassment from occurring in the first place. In this article, we will explore the issue of sexual harassment
The Pregnant Workers Fairness Act (PWFA) is a new law that requires employers to provide reasonable accommodation to workers for known limitations related to pregnancy, childbirth, or related medical conditions. This law will go into effect on June 27, 2023, and will fill a gap by extending protections similar to those provided under the Americans with Disabilities Act of 1990
The rise of electronic surveillance and algorithmic management in the workplace has led to growing concerns over worker privacy and autonomy. This has prompted advocacy groups to call for the establishment of a workplace standard to protect workers’ physical and mental health. The Occupational Safety and Health Administration (OSHA) has the authority to do so, as it already regulates hazards
In today’s highly competitive business world, sales success is paramount for the survival of any business. To achieve success in sales, having a well-organized sales process is important. This is where the importance of Customer Relationship Management (CRM) dashboards comes into play. In this article, we will discuss the significance of CRM dashboards in sales success and how small businesses
The Silicon Valley Bank (SVB) crisis that started this month has become the second-largest bank failure in the history of the United States. The failure has brought into question the systemic risk within our banking system and our ability to manage payrolls in times of financial crisis. As HR leaders, it’s important to understand the measures being taken by regulatory
Artificial Intelligence (AI) is transforming the way businesses operate, and some of the first product categories to be impacted are Customer Relationship Management (CRM) systems. Recent announcements from Microsoft and Salesforce on their AI-dependent software offerings have marked the beginning of a revolution in the CRM marketplace. In this article, we will delve into the impact of AI integration in
Pay transparency refers to the practice of making salary information publicly available for all employees within an organization. The idea behind pay transparency is to promote fairness and equality in the workplace by allowing employees to see how their salaries compare to their colleagues. However, recent studies have suggested that there may be unintended consequences of pay transparency, particularly with
Long Covid is a debilitating condition that affects those who have recovered from Covid-19 but continue to experience symptoms that persist for months. For many, Long Covid has meant challenges in the workplace that result in unfair treatment and suffering, requiring support from the government, employers, and colleagues. In this report, we cover the issue of Long Covid in the
In recent years, there has been a rise in the use of machines in various sectors of the economy. One of these sectors is customer service, where machines are gradually being introduced to interact with customers. The emergence of machine customers is revolutionizing the way businesses interact with their customers. This article aims to help readers understand what machine customers
