The rise of electronic surveillance and algorithmic management in the workplace has led to growing concerns over worker privacy and autonomy. This has prompted advocacy groups to call for the establishment of a workplace standard to protect workers’ physical and mental health. The Occupational Safety and Health Administration (OSHA) has the authority to do so, as it already regulates hazards
In today’s highly competitive business world, sales success is paramount for the survival of any business. To achieve success in sales, having a well-organized sales process is important. This is where the importance of Customer Relationship Management (CRM) dashboards comes into play. In this article, we will discuss the significance of CRM dashboards in sales success and how small businesses
The Silicon Valley Bank (SVB) crisis that started this month has become the second-largest bank failure in the history of the United States. The failure has brought into question the systemic risk within our banking system and our ability to manage payrolls in times of financial crisis. As HR leaders, it’s important to understand the measures being taken by regulatory
Artificial Intelligence (AI) is transforming the way businesses operate, and some of the first product categories to be impacted are Customer Relationship Management (CRM) systems. Recent announcements from Microsoft and Salesforce on their AI-dependent software offerings have marked the beginning of a revolution in the CRM marketplace. In this article, we will delve into the impact of AI integration in
Pay transparency refers to the practice of making salary information publicly available for all employees within an organization. The idea behind pay transparency is to promote fairness and equality in the workplace by allowing employees to see how their salaries compare to their colleagues. However, recent studies have suggested that there may be unintended consequences of pay transparency, particularly with
Long Covid is a debilitating condition that affects those who have recovered from Covid-19 but continue to experience symptoms that persist for months. For many, Long Covid has meant challenges in the workplace that result in unfair treatment and suffering, requiring support from the government, employers, and colleagues. In this report, we cover the issue of Long Covid in the
In recent years, there has been a rise in the use of machines in various sectors of the economy. One of these sectors is customer service, where machines are gradually being introduced to interact with customers. The emergence of machine customers is revolutionizing the way businesses interact with their customers. This article aims to help readers understand what machine customers
A new workplace survey reveals a concerning trend of female workers in the UK aged over 45 facing high levels of sexist behavior and harassment in their workplaces. The results indicate that female workers over 45 are nearly twice as likely to experience sexist behavior in the workplace compared to their younger counterparts. Moreover, a staggering 12% of females aged
In today’s world, businesses are finally awakening to the importance of pay equity. With movements like #MeToo and #EqualPay gaining widespread media attention, companies are being held accountable for their attitudes and actions towards equality in the workplace. But while executives may perceive pay equity as a critical component of their business and people strategy, it seems that the majority
Building strong client connections is an essential aspect of business success. Without strong relationships with your customers, your business is likely to struggle. Excellent customer service is one of the ways to achieve this, and this article will provide tips on how to take your customer service to the next level and build lasting relationships with your clients. Implementing a
When it comes to running a successful business, there’s perhaps nothing more important than customer satisfaction. And at the heart of any customer service operation is the contact center. Over the years, customer expectations have evolved, and with them, the technology and practices that contact centers employ to ensure they meet those expectations. In this article, we will explore the
In the world of customer service, treating every group as VIP is essential for success. Customers want to feel valued and appreciated, no matter who they are or what their needs may be. In this article, we will explore the importance of this mindset and how it can shape your approach to serving even the most challenging customers. The Importance
