On April 5, Maximus, a government contractor, announced its planned nationwide expansion of a pilot job training program for workers who are blind or visually impaired. The initial pilot lasted for six weeks and was completed by trainees in Texas who became customer service representatives with the company. Maximus collaborated with IFB Solutions, a nonprofit that provides employment, training, and
In today’s world, customer experience is a top priority for businesses of all sizes. With the surge in digital technologies, the number of channels through which customers interact with an organization has grown exponentially. Thus, a company’s ability to gather and evaluate customer data has become more important than ever before. This is where CRM solutions come in. With an
In today’s rapidly changing IT landscape, where digital enterprises require speed, agility, and scalability, developers and operations teams are constantly searching for new, innovative ways to improve their workflows and build more efficient systems. This is where the concept of monitoring-as-code (MaC) comes in. In this article, we will walk you through what MaC is, how it works, and why
In the wake of the 2015 Avian Flu outbreak, the United States Department of Labor launched an investigation that found multiple subcontractors under the main contractor, Clean Harbors Environmental Services, had not paid their workers appropriately. The Department of Labor recently announced that it had obtained a consent judgment to recover $1.7 million in unpaid wages for almost 2,900 workers
In December 2021, the U.S. Senate passed two new pieces of legislation that significantly improve protections for pregnant and nursing employees in the workplace. The Pregnant Workers Fairness Act (PWFA) requires employers to provide temporary, reasonable accommodations to workers with pregnancy-related medical conditions, while the Providing Urgent Maternal Protections for Nursing Mothers (PUMP) Act requires employers to provide a private
The case of Chandok vs. Subsequent Injuries Benefits Trust Fund (SIBTF) is an excellent example of the complexities surrounding workers’ compensation claims, particularly with regard to preexisting disabilities. The case involved a cashier/waitress for Shan Restaurant in Santa Clara, California who claimed more than 100 percent overall disability from preexisting and subsequent industrial injuries. In this article, we’ll delve deeper
In today’s highly competitive market, creating a customer-centric business is crucial for success. With thousands of choices available to the modern consumer, businesses that focus on meeting the needs of their customers through personalized experiences are more likely to win their loyalty. Technology can play a pivotal role in achieving this goal. In this article, we will explore how businesses
Many businesses today understand the importance of creating and maintaining strong customer relationships, and Customer Relationship Management (CRM) is a system designed specifically to help achieve this objective. At its core, CRM involves various strategies and tactics employed to better understand customers, create better experiences for them, and drive profitability by meeting their needs. However, the process of CRM isn’t
Customer relationship management (CRM) is vital to the success of any business, as it involves managing interactions with customers, clients, and potential customers. While some might assume that CRM requires a lot of coding, the truth is that the majority of CRM systems are designed with an intuitive and user-friendly interface that doesn’t require any coding knowledge. In this article,
The rise of remote work has allowed employees to work from anywhere in the world where they have internet connectivity. This shift has been welcomed by many workers who appreciate the flexibility it offers, but it has created new challenges for employers. One of the biggest issues that employers face is identifying Family and Medical Leave Act (FMLA) eligibility for
Sexual harassment in the workplace continues to be a pervasive problem, affecting the lives of countless employees every year. While legal protections are in place to help combat this issue, it remains the responsibility of employers to take proactive steps to prevent harassment from occurring in the first place. In this article, we will explore the issue of sexual harassment
The Pregnant Workers Fairness Act (PWFA) is a new law that requires employers to provide reasonable accommodation to workers for known limitations related to pregnancy, childbirth, or related medical conditions. This law will go into effect on June 27, 2023, and will fill a gap by extending protections similar to those provided under the Americans with Disabilities Act of 1990
