Measuring employee and company performance is critical to the success of any business. Key performance indicators (KPIs) are effective tools used to track and measure progress towards business goals. In the field of customer support, KPIs can help businesses identify areas of improvement and enhance the customer experience. This article explores various KPIs used in customer support and why they
President Joe Biden has proposed a substantial increase in wages for federal employees. This increase is reportedly being proposed for the fiscal year 2024 budget, starting on Oct. 1, and is the largest proposed by the White House since 1980. According to two anonymous sources who spoke to The Washington Post, federal employees can expect a proposed wage increase of
In December 2018, Kaiser Foundation Hospitals, which is one of the largest healthcare providers in the US, started planning a reduction in force (RIF) to meet its budgetary goals for the next year. As part of the RIF, some employees would be laid off, and one of those individuals was Lili Lin, the plaintiff in this case. In June 2019,
California’s pay transparency law is already having a significant impact, as companies come closer to closing the gender pay gap and achieving equal pay. Among the top 10 metropolitan areas with the highest increase in pay transparency from February 2022 to February 2023, eight are in California, with San Jose-Sunnyvale-Santa Clara leading the way at 267.6%. The percentage of job
As the tax year draws to a close, it is crucial to make sure that your payroll is comprehensive and up-to-date to avoid costly errors and comply with HMRC regulations. Preparing for year-end payroll requires an understanding of critical tasks that must be completed. In this guide, we will take you through essential year-end payroll tasks for small businesses so
The collapse of Silicon Valley Bank has prompted the FDIC to offer an employee retention program, while Brex is offering emergency credit to those affected. Silicon Valley Bank (SVB) was once viewed as a promising tech-focused institution, but its recent collapse has sent shockwaves through the financial industry. Regulators have closed SVB and seized its deposits, making it the largest
Despite significant progress in the workforce in recent years, gender pay gap remains a pervasive issue. Women continue to earn less than men, even when they hold the same positions and possess equivalent qualifications. According to a recent Pew Research Center analysis, in 2022, women earned, on average, only 82% of what men were paid for the same work. This
Salesforce has launched Einstein GPT for CRM, which integrates OpenAI’s enterprise-grade ChatGPT technology. This new feature will enhance the platform’s capabilities for automated conversation and communication with customers. Salesforce, the provider of customer relationship management (CRM) software, has recently launched Einstein GPT, a generative AI tool aimed at improving their current CRM solutions. The tool is capable of generating personalized
As technology continues to advance, employers are turning more frequently to employee monitoring technology to track their staff’s real-time locations and activities. Although this can boost productivity and improve accountability, it raises concerns about data privacy and legal compliance. With state regulations on workplace privacy varying widely, employers must balance their business interests with the legitimate privacy expectations of their
As cloud and Kubernetes platforms become increasingly popular, cyberattacks are becoming more complex, volatile, and frequent. Therefore, it is crucial for developers and security experts to collaborate and improve the security of these platforms against cyber threats. This includes enhancing, extending, and adjusting security measures to ensure the safety of cloud and Kubernetes environments. DevSecOps is an approach to software
The customer experience has become a key factor in the success of a business. Companies must strive to create a positive customer experience (CX) to ensure customer loyalty and satisfaction. To achieve this, businesses need to identify and remove any obstacles that could impede customer interaction, such as outdated technology or inefficient processes. Additionally, businesses must leverage powerful analytics to
Despite years of progress towards gender equality in the workplace, many women continue to face unfair treatment when it comes to parenthood. According to a report titled “Women in Work Index 2023” by PwC, on March 7, the “motherhood penalty” still exists and hinders women’s progress at work. This penalty refers to the disadvantages and obstacles that mothers face in
