Artificial Intelligence (AI) is transforming the way businesses operate, and some of the first product categories to be impacted are Customer Relationship Management (CRM) systems. Recent announcements from Microsoft and Salesforce on their AI-dependent software offerings have marked the beginning of a revolution in the CRM marketplace. In this article, we will delve into the impact of AI integration in
Pay transparency refers to the practice of making salary information publicly available for all employees within an organization. The idea behind pay transparency is to promote fairness and equality in the workplace by allowing employees to see how their salaries compare to their colleagues. However, recent studies have suggested that there may be unintended consequences of pay transparency, particularly with
Long Covid is a debilitating condition that affects those who have recovered from Covid-19 but continue to experience symptoms that persist for months. For many, Long Covid has meant challenges in the workplace that result in unfair treatment and suffering, requiring support from the government, employers, and colleagues. In this report, we cover the issue of Long Covid in the
In recent years, there has been a rise in the use of machines in various sectors of the economy. One of these sectors is customer service, where machines are gradually being introduced to interact with customers. The emergence of machine customers is revolutionizing the way businesses interact with their customers. This article aims to help readers understand what machine customers
A new workplace survey reveals a concerning trend of female workers in the UK aged over 45 facing high levels of sexist behavior and harassment in their workplaces. The results indicate that female workers over 45 are nearly twice as likely to experience sexist behavior in the workplace compared to their younger counterparts. Moreover, a staggering 12% of females aged
In today’s world, businesses are finally awakening to the importance of pay equity. With movements like #MeToo and #EqualPay gaining widespread media attention, companies are being held accountable for their attitudes and actions towards equality in the workplace. But while executives may perceive pay equity as a critical component of their business and people strategy, it seems that the majority
Building strong client connections is an essential aspect of business success. Without strong relationships with your customers, your business is likely to struggle. Excellent customer service is one of the ways to achieve this, and this article will provide tips on how to take your customer service to the next level and build lasting relationships with your clients. Implementing a
When it comes to running a successful business, there’s perhaps nothing more important than customer satisfaction. And at the heart of any customer service operation is the contact center. Over the years, customer expectations have evolved, and with them, the technology and practices that contact centers employ to ensure they meet those expectations. In this article, we will explore the
In the world of customer service, treating every group as VIP is essential for success. Customers want to feel valued and appreciated, no matter who they are or what their needs may be. In this article, we will explore the importance of this mindset and how it can shape your approach to serving even the most challenging customers. The Importance
In today’s digital landscape, customer engagement is key to a brand’s success. In order to engage customers, brands must explore and leverage all possible channels. One of the most popular messaging channels is WhatsApp. Recognizing the importance of engaging customers on WhatsApp, Braze has made native support for the messaging channel available. In this article, we’ll explore the benefits of
As an employer, it is crucial to ensure that your employees have sufficient meal and rest breaks. Not only is it a legal obligation, but it can also enhance productivity, increase employee satisfaction, and reduce turnover. However, meal and rest break regulations differ from state to state, and it is essential to comprehend your responsibilities as an employer to avoid
On September 7, 2021, New York Governor Kathy Hochul signed an amendment to the New York State Pay Transparency Law. This amendment modifies the applicability of the law, lessens an employer’s record-keeping requirements, and clarifies what constitutes an advertisement. The new law will impact a wide range of businesses in New York State. The amendment modifies the New York State
