
The Pregnant Workers Fairness Act (PWFA) is a new law that requires employers to provide reasonable accommodation to workers for known limitations related to pregnancy, childbirth, or related
The Pregnant Workers Fairness Act (PWFA) is a new law that requires employers to provide reasonable accommodation to workers for known limitations related to pregnancy, childbirth, or related
The rise of electronic surveillance and algorithmic management in the workplace has led to growing concerns over worker privacy and autonomy. This has prompted advocacy groups to call
In today’s highly competitive business world, sales success is paramount for the survival of any business. To achieve success in sales, having a well-organized sales process is important.
The Silicon Valley Bank (SVB) crisis that started this month has become the second-largest bank failure in the history of the United States. The failure has brought into
Artificial Intelligence (AI) is transforming the way businesses operate, and some of the first product categories to be impacted are Customer Relationship Management (CRM) systems. Recent announcements from
Pay transparency refers to the practice of making salary information publicly available for all employees within an organization. The idea behind pay transparency is to promote fairness and
Long Covid is a debilitating condition that affects those who have recovered from Covid-19 but continue to experience symptoms that persist for months. For many, Long Covid has
In recent years, there has been a rise in the use of machines in various sectors of the economy. One of these sectors is customer service, where machines
A new workplace survey reveals a concerning trend of female workers in the UK aged over 45 facing high levels of sexist behavior and harassment in their workplaces.
In today’s world, businesses are finally awakening to the importance of pay equity. With movements like #MeToo and #EqualPay gaining widespread media attention, companies are being held accountable
Building strong client connections is an essential aspect of business success. Without strong relationships with your customers, your business is likely to struggle. Excellent customer service is one
When it comes to running a successful business, there’s perhaps nothing more important than customer satisfaction. And at the heart of any customer service operation is the contact
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