CRM Marketing Technology
In the ever-evolving landscape of Customer Relationship Management (CRM), staying ahead of the curve is crucial for businesses that aim to foster deeper customer connections and drive growth.
October 11, 2024
Tag
Customer Service
Customer Experience (CX)
Zendesk has recently announced a host of new generative AI features designed to transform customer service and employee engagement. Unveiled during Zendesk’s AI Summit marketing event in New
October 11, 2024
CRM Marketing Technology
In today’s fast-paced, remote-friendly business environment, the need to maximize efficiency and provide top-notch customer service is paramount. One powerful tool that has emerged to meet these needs
October 10, 2024
CRM Marketing Technology
In recent years, the synergy between cloud computing and customer relationship management (CRM) has significantly reshaped how businesses engage clients and deliver services. This transformation has ushered in
October 10, 2024
Customer Experience (CX)
Customer intelligence (CI) has become a cornerstone for businesses aiming to thrive in today’s highly competitive landscape. By collecting and analyzing detailed customer data from both internal and
October 10, 2024
Cloud
Oracle recently announced significant advancements in Artificial Intelligence (AI) technology within its Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service platforms. The developments center around integrating
October 10, 2024
Customer Experience (CX)
In today’s competitive business landscape, understanding and optimizing Customer Lifetime Value (CLV) is pivotal for ensuring sustained growth and stability. CLV refers to the total economic value a
October 9, 2024
Customer Experience (CX)
The primary focus of this article is the intrinsic link between customer experience (CX) and customer loyalty, emphasizing how an enriched CX can foster lasting customer loyalty and
October 9, 2024
Sales Enablement
In the ever-evolving world of business, staying ahead of the curve requires innovative approaches that address current market complexities and customer expectations. One of the most pivotal shifts
October 9, 2024
Customer Experience (CX)
Imagine walking into a customer service department in 2034. What do you see? A room full of human agents, or a suite of advanced AI systems with just
October 8, 2024
Customer Experience (CX)
Customer Experience (CX) practitioners face a myriad of challenges in their quest to improve customer journeys and drive business success. From navigating competing priorities to crafting actionable insights
October 8, 2024
Customer Experience (CX)
Artificial Intelligence and data are about to undergo transformative changes, setting the stage to create unprecedented efficiencies and personalized experiences in the Customer Experience realm. These technologies will
October 8, 2024