ServiceNow has acquired Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider, to enhance its CRM capabilities. This acquisition is aimed at improving sales efficiency and productivity by addressing key challenges such as complex product configurations, inconsistent pricing, and error-prone manual processes.This move is part of ServiceNow’s broader strategy to strengthen its presence in the CRM market, especially in Sales
In the bustling world of e-commerce, brands face an ongoing challenge: while attracting new customers is essential, retaining existing ones proves far more cost-effective and indicative of long-term success.Transforming casual transactions into enduring relationships is especially paramount, necessitating enhanced engagement beyond the initial purchase. A well-executed post-purchase strategy can turn first-time buyers into loyal brand advocates, thus securing a sustained
Cybercriminals are constantly evolving their tactics, always seeking new ways to exploit technology for financial gain and data theft. One of the latest threats in phishing attacks is Quishing, a form of QR code phishing that preys on the growing reliance on QR codes in daily life. From restaurant menus to digital payments and customer service portals, QR codes have
In today’s fast-paced business environment, the reliability of your ERP (Enterprise Resource Planning) partner can make or break your operations. Selecting the right partner for your Microsoft Dynamics GP and Dynamics 365 Business Central needs is crucial, as businesses cannot afford downtime or delays, especially during critical periods. It is essential to have a partner who is knowledgeable, responsive, and
In a recent development that highlights the growing integration of technology in traditional industries, Foliume, a company dedicated to automating insurance processes, has successfully secured $1 million in seed funding.The funding round was led by Belgium-based venture fund Pitchdrive and Wayra, the investment arm of Telefónica, with significant contributions from notable figures in insurance distribution and technology. This financial boost
In the ever-evolving travel industry, the pressure on travel agencies to enhance efficiency and streamline operations has never been more significant. Despite technological advancements, many travel agencies today face challenges similar to those of decades ago.Managing extensive client communications, travel proposals, handling travel files, and reconciling accounts remain complex and time-consuming. The adoption of Enterprise Resource Planning (ERP) systems specifically
ServiceNow has recently announced its acquisition of Logik.ai, a notable company renowned for its AI-powered configure, price, quote (CPQ) solutions.This acquisition marks a strategic move by ServiceNow to bolster its customer relationship management (CRM) portfolio and streamline its sales and order management operations. Although the financial specifics of this transaction remain undisclosed, the potential of this integration in transforming sales
A recent analysis by QKS Group projects the global Robotic Process Automation (RPA) market to reach a valuation of $7.9 billion by 2030, underscoring its significant role in driving digital transformation across various sectors.Their detailed reports, namely ‘Market Share: Robotic Process Automation (RPA), 2024, Worldwide & Regional Report’ and ‘Market Forecast: Robotic Process Automation (RPA), 2024-2030, Worldwide & Regional Report’,
The landscape of customer experience (CX) has been continuously evolving with technological advancements, and today’s customers expect more seamless and personalized interactions.Responding to these dynamic needs, 8×8, Inc. has expanded its 8×8 Engage™ platform to include video and SMS interactions. This latest enhancement is designed to empower employees and enhance customer satisfaction by integrating robust contact center capabilities, unified communications,
Anywhere365, once recognized for its advancements in customer experience automation using AI, has transformed into AnywhereNow. This rebranding effort aligns the company with a more vibrant and metropolitan theme, emphasizing speed and innovation while holding onto its core values: accountability, customer-centricity, and care.AnywhereNow introduces an array of AI-based solutions designed to enhance contact center efficiency and customer engagement. These solutions
ChatGPT, OpenAI’s conversational AI assistant, has matured significantly since its initial release in November 2022. The chatbot has moved beyond basic text communication, now incorporating real-time voice interactions and multimodal content capabilities, illustrating its monumental growth and versatility. Integrating these innovative features into everyday tools has made ChatGPT even more invaluable to users.However, its evolution comes with pressing security considerations
In an impressive display of digital transformation, Accredo Packaging has successfully implemented Microsoft Dynamics CRM to enhance its sales and business development operations.This ambitious initiative has aimed to streamline operations, foster data-driven decision-making, and support robust business growth. The CRM system rollout was achieved in just three months, reflecting Accredo’s commitment to rapid deployment and operational efficiency. By adopting this
