Imagine a world where business processes run seamlessly, with intelligent systems anticipating needs, resolving issues, and optimizing workflows without constant human intervention. In today’s fast-paced enterprise landscape, where efficiency can make or break competitiveness, the demand for such automation is not just a luxury but a necessity. The Flowable Agentic AI Platform, with its latest Summer update (version 2025.1), steps
I’m thrilled to sit down with Aisha Amaira, a renowned MarTech expert whose passion for blending technology with marketing has reshaped how businesses understand and connect with their customers. With deep expertise in CRM marketing technology and customer data platforms, Aisha has a unique perspective on the transformative role of artificial intelligence in customer service and contact centers. In this
I’m thrilled to sit down with Henry Arundel, Co-founder and Managing Director of Noble Insurance Group, a dynamic player in the specialist insurance market. Since its inception in 2019 through a management buy-in of Noble Marine, the group has built an impressive portfolio of niche insurance brands. Today, we’ll dive into their journey, their recent acquisition of Caravanwise facilitated by
In today’s fast-paced digital landscape, customer service remains a battleground where long wait times, unresolved issues, and frustrated consumers often define the experience, but a groundbreaking shift is on the horizon with AI agents leading the charge. These agents, a significant leap beyond the rudimentary chatbots of the past, are emerging as potential game-changers with their ability to autonomously reason,
Setting the Stage for a Shopping Revolution Imagine a world where your online shopping is handled entirely by a digital assistant that not only finds the best deals but also completes transactions on your behalf, all while you focus on other priorities. This scenario is no longer a distant dream but a reality being shaped by agentic AI, a transformative
In today’s fast-paced digital landscape, imagine a customer reaching out to a brand via social media, only to repeat their entire issue when transferred to a phone call, losing time and patience in the process. This frustration, experienced by countless individuals daily, underscores a critical pain point in customer service: disjointed communication channels. Channel orchestration emerges as a transformative solution,
What if the secret to transforming business operations lies in a technology already reshaping industries across the globe? Artificial intelligence (AI) is no longer a concept of tomorrow; it’s a powerful force driving efficiency and innovation today. Google Cloud stands at the forefront of this revolution, equipping enterprises with tools to thrive in a competitive landscape. This journey into AI
Imagine a bustling customer service center where inquiries flood in at an unprecedented rate, and every second counts in delivering swift, accurate responses to ensure satisfaction. In this high-stakes environment, businesses face the challenge of balancing efficiency with personalized care, often turning to technology for solutions. Two powerful tools, Artificial Intelligence (AI) and Robotic Process Automation (RPA), have emerged as
What if every customer interaction could feel like a personal conversation, free from misunderstandings or distractions? Picture a contact center where language barriers fade, background noise vanishes, and every call leaves a lasting positive impression that transforms the customer experience. This is no longer just an aspiration but a reality crafted by cutting-edge AI technology. The latest advancements in agentic
What if a single phone call could feel as personal as a conversation with a trusted friend, no matter where in the world the caller is located? In an era where customer expectations soar higher than ever, Connect, a global powerhouse in technology-driven customer experience solutions, has made a groundbreaking move by acquiring Elerian AI, a pioneer in conversational artificial
Imagine a small to medium-sized business grappling with fragmented systems, where financial data sits in one silo, operations in another, and customer service struggles to keep pace with demands. This disjointed reality often hampers growth, leaving decision-makers frustrated by inefficiencies and missed opportunities. Enter Microsoft Dynamics 365 Business Central, a cloud-based ERP solution designed to unify these disparate elements into
In an era where digital transformation is reshaping industries at an unprecedented pace, the insurance sector faces mounting pressure to improve customer experiences, streamline operations, and boost conversion rates in a highly competitive market. Insurers often grapple with challenges like low online sales, missed opportunities for upselling, and inefficient customer service processes that frustrate policyholders and strain budgets. Enter a
