I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose deep expertise in artificial intelligence, machine learning, and blockchain has made him a go-to voice on cutting-edge tech applications across industries. Today, we’re diving into the world of agentic AI with a focus on the recent general availability of Agent Workbench by OutSystems, a platform designed to
In the rapidly evolving digital landscape, small to medium-sized businesses often find themselves at a crossroads, debating whether to embrace online sales or stick to traditional methods. The hesitation often stems from lingering doubts and misconceptions about the complexities and costs of e-commerce. Yet, imagine a scenario where integrating an e-commerce platform with a powerful ERP system like Microsoft Dynamics
I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose deep knowledge of artificial intelligence, machine learning, and blockchain has positioned him as a thought leader in the tech world. With a passion for exploring how these cutting-edge tools transform industries, Dominic offers unique insights into the rapid rise of Generative AI and its implications for businesses.
Introduction to AI-Driven Banking Solutions Imagine a community bank struggling under the weight of endless paperwork, where staff spend hours on repetitive tasks like customer onboarding, only to face delays and errors that frustrate both employees and clients. This scenario is all too common in the financial sector, where operational inefficiencies and regulatory pressures often hinder progress. The partnership between
As we dive into the transformative world of fintech, I’m thrilled to sit down with Dominic Jainy, an IT professional whose deep expertise in artificial intelligence, machine learning, and blockchain has positioned him as a thought leader in the industry. Based in the heart of innovation, Dominic has witnessed firsthand how San Francisco’s startup ecosystem is driving AI integration into
Imagine a world where customer inquiries are resolved in mere seconds, no matter the hour, with responses so tailored they feel almost human. This is not a distant dream but the reality shaped by agentic AI, a groundbreaking technology redefining customer service in 2025. As businesses grapple with soaring customer expectations for speed and personalization, this autonomous decision-making system emerges
Introduction to Customer Experience for Small Businesses Imagine a small business owner watching a single negative online review spiral into a wave of lost customers, all because a simple complaint went unaddressed, highlighting the critical importance of customer experience (CX) in today’s digital-first economy. In a world where competition is fierce and customer opinions travel fast, such scenarios are a
In an era where staying connected to customers defines success, the reliance on mobile technology has become undeniable, especially with 98% of global internet users accessing the web primarily through smartphones, making it critical for businesses to adapt. For small and medium-sized businesses, particularly those in the fast-paced world of ecommerce, embracing this mobile-first reality is no longer optional but
As customer experience (CX) becomes a critical differentiator for businesses, many leaders are grappling with the challenge of delivering top-notch service while keeping costs in check. Today, we’re thrilled to sit down with Aisha Amaira, a MarTech expert with deep expertise in leveraging technology to drive customer insights. With her extensive background in CRM and customer data platforms, Aisha brings
Have you ever dialed a customer service line, expecting a long wait and a robotic response, only to be met with a swift solution and a genuine conversation that made you feel truly heard? This isn’t a rare fluke but a growing reality in contact centers across the globe. Artificial intelligence (AI) and human agents are joining forces, blending cutting-edge
Setting the Stage for a Customer-Centric Revolution In 2025, the business landscape is witnessing an unprecedented shift, with 92% of CRM professionals reporting enhanced response times through AI-driven tools like chatbots, underscoring a pivotal transformation in how companies engage with customers. This change is driven by the seamless integration of chatbots with customer relationship management (CRM) systems. The pressure to
Imagine a marketing landscape where campaigns are crafted in hours rather than weeks, customer interactions are hyper-personalized by intelligent systems, and data insights are generated at lightning speed. This is the promise of generative AI (Gen AI), a technology that has stormed into the marketing realm, disrupting traditional practices with unprecedented potential. But amidst the buzz, how can marketers discern
