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Customer Service

Top 10 CRM Software Platforms for 2025: Boost Your Business Efficiency
Customer Data Management
Top 10 CRM Software Platforms for 2025: Boost Your Business Efficiency

CRM software has become a fundamental component for businesses aiming to enhance customer interactions and streamline operations. As CRM technology advances, various platforms have emerged, each offering unique features designed to cater to different business needs, from startups to large enterprises. CRM software is vital in modern business, enabling companies to manage customer relationships, automate sales processes, and gain insightful

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Is Marketing an Investment or a Cost for Business Growth?
Digital Marketing
Is Marketing an Investment or a Cost for Business Growth?

In the intricate world of business growth, every decision counts, and the debate over marketing as an investment or a cost is more relevant than ever.Businesses often face the dilemma of whether to tighten their marketing budgets during tough times or to elevate their spending in a bid to drive growth. This conversation is critical because marketing influences a company’s

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ChatGPT’s Rise: Growth, Challenges, and Ethical Dilemmas
AI and ML
ChatGPT’s Rise: Growth, Challenges, and Ethical Dilemmas

ChatGPT was launched by OpenAI in November 2022, and its initial reception was overwhelmingly positive. Almost immediately, millions of users across the globe embraced this cutting-edge technology, which simulated human-like conversations and quickly became a household name. By early 2023, ChatGPT was already an indispensable tool for many, providing personalized interactions that catered to various user needs. The chatbot’s ability

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15 Proven Tips to Boost Your Social Media Followers
Content Marketing Technology
15 Proven Tips to Boost Your Social Media Followers

In recent years, social media has become a critical component of any brand’s online strategy, driving audience engagement and fostering community.With changing algorithms and increasing competition for attention, brands must continuously evolve their approach to building and maintaining a robust social media presence. The following article provides a detailed look into strategies that can enhance social media follower growth, offering

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How Will ServiceNow’s Logik.ai Acquisition Transform CRM?
Customer Data Management
How Will ServiceNow’s Logik.ai Acquisition Transform CRM?

ServiceNow has acquired Logik.ai, an AI-driven Configure, Price, Quote (CPQ) solutions provider, to enhance its CRM capabilities. This acquisition is aimed at improving sales efficiency and productivity by addressing key challenges such as complex product configurations, inconsistent pricing, and error-prone manual processes.This move is part of ServiceNow’s broader strategy to strengthen its presence in the CRM market, especially in Sales

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How Can E-Commerce Brands Boost Loyalty Post-Purchase?
Customer Experience (CX)
How Can E-Commerce Brands Boost Loyalty Post-Purchase?

In the bustling world of e-commerce, brands face an ongoing challenge: while attracting new customers is essential, retaining existing ones proves far more cost-effective and indicative of long-term success.Transforming casual transactions into enduring relationships is especially paramount, necessitating enhanced engagement beyond the initial purchase. A well-executed post-purchase strategy can turn first-time buyers into loyal brand advocates, thus securing a sustained

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How Are Cyber Criminals Exploiting QR Codes for Phishing Scams?
Cyber Security
How Are Cyber Criminals Exploiting QR Codes for Phishing Scams?

Cybercriminals are constantly evolving their tactics, always seeking new ways to exploit technology for financial gain and data theft. One of the latest threats in phishing attacks is Quishing, a form of QR code phishing that preys on the growing reliance on QR codes in daily life. From restaurant menus to digital payments and customer service portals, QR codes have

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Is Your ERP Partner Reliable When You Need Them Most?
Enterprise Applications
Is Your ERP Partner Reliable When You Need Them Most?

In today’s fast-paced business environment, the reliability of your ERP (Enterprise Resource Planning) partner can make or break your operations. Selecting the right partner for your Microsoft Dynamics GP and Dynamics 365 Business Central needs is crucial, as businesses cannot afford downtime or delays, especially during critical periods. It is essential to have a partner who is knowledgeable, responsive, and

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Foliume Secures $1M Seed Funding to Transform Insurance Automation
FinTech Insurance
Foliume Secures $1M Seed Funding to Transform Insurance Automation

In a recent development that highlights the growing integration of technology in traditional industries, Foliume, a company dedicated to automating insurance processes, has successfully secured $1 million in seed funding.The funding round was led by Belgium-based venture fund Pitchdrive and Wayra, the investment arm of Telefónica, with significant contributions from notable figures in insurance distribution and technology. This financial boost

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How Can ERP Systems Revolutionize Travel Agency Operations?
Enterprise Applications
How Can ERP Systems Revolutionize Travel Agency Operations?

In the ever-evolving travel industry, the pressure on travel agencies to enhance efficiency and streamline operations has never been more significant. Despite technological advancements, many travel agencies today face challenges similar to those of decades ago.Managing extensive client communications, travel proposals, handling travel files, and reconciling accounts remain complex and time-consuming. The adoption of Enterprise Resource Planning (ERP) systems specifically

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Will ServiceNow’s AI-Driven CRM Boost Sales Efficiency?
Customer Data Management
Will ServiceNow’s AI-Driven CRM Boost Sales Efficiency?

ServiceNow has recently announced its acquisition of Logik.ai, a notable company renowned for its AI-powered configure, price, quote (CPQ) solutions.This acquisition marks a strategic move by ServiceNow to bolster its customer relationship management (CRM) portfolio and streamline its sales and order management operations. Although the financial specifics of this transaction remain undisclosed, the potential of this integration in transforming sales

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RPA Market to Hit $7.9B by 2030, AI Driving Growth Across Sectors
Robotic Process Automation In IT
RPA Market to Hit $7.9B by 2030, AI Driving Growth Across Sectors

A recent analysis by QKS Group projects the global Robotic Process Automation (RPA) market to reach a valuation of $7.9 billion by 2030, underscoring its significant role in driving digital transformation across various sectors.Their detailed reports, namely ‘Market Share: Robotic Process Automation (RPA), 2024, Worldwide & Regional Report’ and ‘Market Forecast: Robotic Process Automation (RPA), 2024-2030, Worldwide & Regional Report’,

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