Customer Data Platforms
Data growth is an undeniable reality in today’s technology-driven world, with customer data expected to increase by an astonishing 165% by 2028. For many brands, however, the challenge
December 4, 2024
Tag
Customer Service
Customer Data Platforms
In a significant move aimed at revolutionizing customer engagement strategies, Twilio, a prominent customer engagement platform, has unveiled an expansion of its integration capabilities with Amazon Web Services
December 3, 2024
Customer Experience (CX)
In today’s fast-paced business environment, companies can no longer afford to view customer experience (CX) merely as a cost center but rather as a pivotal driver of revenue
December 3, 2024
Customer Experience (CX)
The bustling 2024 holiday shopping season is rapidly approaching, and brands are gearing up to handle an anticipated surge in consumer demand and interactions. Holiday sales are expected
December 3, 2024
Customer Experience (CX)
Imagine a world where every customer interaction with a company is seamless, enjoyable, and leaves a lasting positive impression. This scenario becomes possible through the leadership of a
December 3, 2024
AI and ML
AWS (Amazon Web Services) recently announced significant advancements in its cloud contact center solution, Amazon Connect, by integrating generative AI to enhance end-to-end customer service. This announcement was
December 3, 2024
Customer Experience (CX)
During the third quarter of 2025, Best Buy showcased the success of its customer-centric strategies, resulting in improved operations and higher customer satisfaction despite a moderate sales decline.
December 2, 2024
Customer Experience (CX)
As businesses face increasing competition and elevated customer expectations, delivering exceptional customer service has become a vital strategy. One of the primary methods companies are using to meet
December 2, 2024
Customer Experience (CX)
Customer feedback has always played a critical role in shaping business strategies and improving products and services in the B2B sector. Traditionally, companies have relied on surveys, such
December 2, 2024
Customer Experience (CX)
In today’s competitive business environment, customer attention and loyalty are paramount, necessitating ongoing efforts by brands to meet ever-changing expectations. Artificial intelligence (AI) has emerged as a pivotal
December 2, 2024
AI and ML
In today’s digital and highly customer-centric market, businesses face the challenge of managing operational costs while maintaining high-quality customer support. Traditional customer service models, which rely heavily on
November 27, 2024
Customer Experience (CX)
In the face of customer frustration with poor experiences, businesses must take proactive steps to improve satisfaction. Recently, a Forrester report highlighted an alarming trend: customer satisfaction in
November 27, 2024