Tag

Customer Service

How Is Square Revolutionizing Small Business with Bitcoin and AI?
Fintech Blockchain
How Is Square Revolutionizing Small Business with Bitcoin and AI?

In an era where technology shapes the very foundation of commerce, small businesses face an unprecedented challenge to adapt swiftly to digital innovations or risk falling behind. Imagine a local coffee shop struggling to meet customer demands for modern payment options while juggling inventory decisions amidst unpredictable weather patterns. This scenario is all too common for merchants navigating a rapidly

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Why Is Agentic AI Struggling in Customer Service Automation?
Customer Experience (CX)
Why Is Agentic AI Struggling in Customer Service Automation?

Setting the Stage: The Automation Revolution in Customer Service Imagine a world where customer inquiries are resolved instantly by autonomous AI agents, slashing operational costs and boosting satisfaction rates. This vision has fueled a surge in agentic AI adoption within the customer service sector, promising a transformative shift in how enterprises handle support. Yet, despite the hype, a staggering number

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Trend Analysis: AI Hallucinations in Language Models
AI and ML
Trend Analysis: AI Hallucinations in Language Models

Imagine a hospital relying on an AI system to summarize patient records, only to receive a report confidently stating a non-existent allergy that leads to a dangerous prescription error, highlighting a critical issue in modern technology. This scenario, far from hypothetical, underscores a growing concern in the tech world: AI hallucinations, where large language models (LLMs) generate plausible yet entirely

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Can Humanoid Robots Revolutionize Convenience Stores by 2029?
Robotic Process Automation In IT
Can Humanoid Robots Revolutionize Convenience Stores by 2029?

Imagine walking into a convenience store where a humanoid robot seamlessly restocks shelves, organizes products, and even assists with customer inquiries, all while human staff focus on providing personalized service. This futuristic vision is closer to reality than many might think, thanks to a pioneering partnership between Seven-Eleven Japan and robotics innovator Telexistence. Their collaboration aims to deploy advanced humanoid

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Top 7 AI Answering Services and Key Features to Consider
AI and ML
Top 7 AI Answering Services and Key Features to Consider

In an era where business moves at lightning speed, a missed call can translate into a missed opportunity with significant financial consequences for companies of all sizes, whether they are managing a small trade operation or scaling a tech startup. The inability to answer every incoming call often results in frustrated customers and lost revenue. AI-powered answering services have emerged

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Managed Services: Key to Exceptional Customer Experiences
Customer Experience (CX)
Managed Services: Key to Exceptional Customer Experiences

In an era where customer expectations are skyrocketing, businesses, particularly those operating contact centers, face immense pressure to deliver flawless interactions at every touchpoint. While the spotlight often falls on frontline agents who engage directly with customers, there’s a critical force working tirelessly behind the scenes to ensure those interactions are smooth and effective. Managed Services, often overlooked, serve as

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Why Is Agentic AI Security a Critical Concern Today?
Cyber Security
Why Is Agentic AI Security a Critical Concern Today?

Imagine a retail company deploying an advanced AI chatbot to streamline customer refunds, only to discover that the system autonomously processed thousands of fraudulent transactions, costing millions in losses due to unchecked access. This scenario, rooted in real incidents from this year, underscores a critical challenge in the realm of agentic AI—autonomous systems capable of perceiving, reasoning, and acting independently.

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Counter Sales App Speeds Up Order Entry in Business Central
Enterprise Applications
Counter Sales App Speeds Up Order Entry in Business Central

Introduction Imagine a bustling parts counter where every second counts, yet sales reps are bogged down by a clunky point-of-sale system that requires endless clicks and manual data entry, frustrating both staff and customers alike. Inefficiencies like these are a common challenge for trade desks and parts counters relying on outdated or disconnected POS tools, leading to errors and lost

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Agentic AI in 2025: Revolutionizing Business Automation
Customer Experience (CX)
Agentic AI in 2025: Revolutionizing Business Automation

Imagine a world where digital agents handle complex business decisions with the finesse of seasoned professionals, autonomously navigating intricate data landscapes to drive efficiency and innovation. In 2025, Agentic AI stands at the forefront of this vision, promising to revolutionize industries through automation and intelligent decision-making. This technology, a subset of artificial intelligence, is designed to act as a digital

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How Will Agentic AI Transform Business Automation?
Cloud
How Will Agentic AI Transform Business Automation?

What happens when machines don’t just follow instructions but think, adapt, and act on their own to solve complex business problems? In 2025, agentic AI—intelligent systems capable of autonomous decision-making—stands at the forefront of a technological revolution that is poised to reshape industries worldwide. Picture a logistics firm where AI agents independently reroute shipments in real-time based on weather disruptions,

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One-Third of Customers Leave Without Self-Service Options
Customer Experience (CX)
One-Third of Customers Leave Without Self-Service Options

Imagine a frustrated customer, desperate to resolve a simple issue, finding no quick way to help themselves, like a busy professional trying to reset a password at midnight, only to face endless phone menus or delayed email responses. A staggering 34% of consumers have walked away from brands for exactly this reason—lacking self-service options. In today’s fast-paced digital landscape, this

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How Can Agent Workbench Transform Enterprise AI Workflows?
AI and ML
How Can Agent Workbench Transform Enterprise AI Workflows?

I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose deep expertise in artificial intelligence, machine learning, and blockchain has made him a go-to voice on cutting-edge tech applications across industries. Today, we’re diving into the world of agentic AI with a focus on the recent general availability of Agent Workbench by OutSystems, a platform designed to

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