Imagine a frustrated customer reaching out to a telecom provider, hoping for a quick resolution to a billing error, only to be trapped in an endless loop with a chatbot that repeats the same unhelpful responses. This scenario is all too common when Artificial Intelligence (AI) is mishandled in customer experience (CX) strategies. Across industries like retail, banking, and telecom,
Imagine a world where payments happen seamlessly in the background, orchestrated not by human hands but by intelligent systems that anticipate every need, from processing transactions to issuing refunds. This isn’t a distant dream but a reality taking shape right now, driven by artificial intelligence reshaping the landscape of commerce. The rapid evolution of payment systems through AI is transforming
Imagine a world where cloud security breaches are stopped before they even begin, where the relentless tide of cyber threats in multi-cloud environments is met with a barrier that anticipates and neutralizes risks at their inception. This isn’t a distant dream but a tangible reality brought to life by Blast Security, a Tel Aviv-based cybersecurity innovator. In an era where
In a year when cloud ERP release cycles accelerated and AI moved from proof-of-concept to daily workflow, a three-day gathering in Miami set a pragmatic tone for how enterprises would fuse intelligence, governance, and scale without disrupting the business. Convergence AI + ERP ran December 9–11 with an explicit agenddemonstrate how Microsoft Copilot and embedded AI features now permeate Dynamics
Insurance buyers in Saudi Arabia now expect quotes in seconds, policy cards on their phones, and claim status updates that move as fast as a ride-hailing ETA, and that expectation is reshaping how carriers build and ship digital journeys. Against that backdrop, Mutakamela Insurance Company selected Neutrinos’ AI-powered orchestration platform to unify SME health and motor journeys from quote to
Today, we’re thrilled to sit down with Ling-Yi Tsai, a renowned HRTech expert with decades of experience helping organizations transform through technology. With a deep focus on HR analytics and the seamless integration of tech in recruitment, onboarding, and talent management, Ling-Yi has empowered countless leaders to navigate change and build stronger teams. In this conversation, we dive into the
The insurance sector finds itself at a critical juncture where artificial intelligence (AI) holds the potential to redefine everything from underwriting precision to customer satisfaction, but many insurers struggle to convert this cutting-edge technology into concrete, measurable outcomes. Despite the excitement surrounding AI, pilot projects often stall due to fragmented data, intricate workflows, and integration obstacles, leaving promising ideas unfulfilled.
Navigating the Challenges of ERP Transformations ERP implementations, especially with Dynamics 365, often present a daunting journey for organizations in manufacturing, distribution, and supply chain sectors. Imagine a workforce already stretched thin by daily operational demands, now facing the monumental task of adapting to a new system with unfamiliar processes and endless training sessions. This scenario frequently leads to ERP
Introduction Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) projects are often launched with high hopes of transforming business operations, yet a staggering number of these initiatives end up hemorrhaging budgets and missing deadlines. Research indicates that nearly 70% of such implementations exceed their planned costs, creating a ripple effect of frustration and lost opportunities for organizations. This pervasive
Why do so many American workers feel disillusioned by the very changes meant to improve their workplaces? A staggering 34% of employees across the nation report that the effort behind organizational shifts simply doesn’t pay off, and from tech upgrades to policy overhauls, these initiatives often promise progress but instead breed frustration and stress. This widespread skepticism raises a critical
I’m thrilled to sit down with Dominic Jainy, an IT professional whose extensive expertise in ERP implementation and User Acceptance Testing (UAT) has helped numerous organizations navigate the complexities of digital transformation. With a background in cutting-edge technologies like artificial intelligence, machine learning, and blockchain, Dominic brings a unique perspective to the challenges and strategies behind successful ERP rollouts. In
As we dive into the world of ERP software migration, I’m thrilled to sit down with Dominic Jainy, an IT professional whose deep expertise in technology and business systems has helped countless organizations navigate complex transitions. With a focus on moving from Microsoft Dynamics GP to Business Central, Dominic has guided businesses through the intricacies of this full-scale ERP implementation.
