The Foundation of Customer Experience in Service Ecosystems In today’s hyper-competitive business landscape, a staggering 80% of companies report that customer experience is their top strategic priority, yet many struggle to deliver consistent satisfaction across touchpoints due to a narrow focus on end users. This gap often stems from overlooking the intricate web of stakeholders who shape service delivery, as
What happens when a customer’s query is resolved in under a minute by a sophisticated AI system, yet they log off feeling frustrated and unseen? This scenario unfolds countless times daily in organizations racing to leverage artificial intelligence for speed and cost savings. In 2025, as technology continues to redefine business landscapes, the challenge for leaders is no longer just
I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose deep knowledge of Microsoft Dynamics 365 Business Central implementation has helped countless businesses optimize their operations. With a background in cutting-edge technologies like artificial intelligence and machine learning, Dominic brings a unique perspective to the world of ERP solutions. In our conversation, we dive into the critical
In a world increasingly shaped by artificial intelligence, a staggering reality emerges: only 5% of companies are reaping significant value from AI at scale, while a shocking 60% see almost no return on their investments, highlighting a critical divide in the digital economy. This stark disparity, often termed the AI value gap, paints a vivid picture of a landscape where
Introduction Imagine a major corporation, integral to the automotive industry, suddenly brought to a standstill by an unseen enemy—a cyberattack that disrupts operations across continents, affecting over 50 facilities in North and Latin America. This was the harsh reality for Bridgestone Americas in early September of this year, when a significant breach halted production and underscored the vulnerability of even
I’m thrilled to sit down with Dominic Jainy, an IT professional whose deep expertise in artificial intelligence, machine learning, and blockchain has made him a sought-after voice in the tech world. With a passion for applying these cutting-edge technologies to real-world challenges, Dominic has a unique perspective on how AI is transforming business productivity, especially in hybrid work environments. Today,
Enterprise Resource Planning (ERP) systems are often hailed as the backbone of modern business operations, yet a staggering number of implementations end in failure, costing companies millions in lost revenue and productivity. Imagine a mid-sized manufacturing firm investing heavily in an ERP solution, only to face delayed timelines, frustrated employees, and a system that fails to deliver promised efficiencies. This
Introduction Imagine a customer browsing an online store, hesitating at checkout, and within seconds, receiving a personalized chat message offering help with a specific item in their cart—a seamless, timely interaction that isn’t a distant dream but a reality powered by real-time orchestration engines (RTOEs). These systems are transforming how businesses connect with customers by ensuring every touchpoint feels relevant
As technology continues to reshape the business landscape, few voices carry as much weight as Dominic Jainy, a seasoned IT professional with deep expertise in artificial intelligence, machine learning, and blockchain. With a passion for applying emerging technologies across industries, Dominic has become a trusted guide for organizations navigating the complex challenges of AI adoption. In this insightful conversation with
I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional whose deep expertise in artificial intelligence, machine learning, and blockchain has helped countless organizations harness cutting-edge technologies for transformative results. Today, we’re diving into his insights on unlocking the power of data-driven decision-making with Microsoft Dynamics 365 ERP and Microsoft Fabric. In this conversation, Dominic sheds light on
In the rapidly evolving landscape of business technology, the ability to streamline payment processing within Enterprise Resource Planning (ERP) systems like Microsoft Dynamics 365 has become a critical concern for companies striving to maintain a competitive edge. Bring Your Own Processor (BYOP) emerges as a revolutionary concept that challenges the long-standing constraints of traditional ERP setups, where businesses were often
In an era where digital transformation dictates the pace of business success, transitioning from traditional on-premises ERP systems to cloud-based solutions has emerged as a critical strategy for organizations aiming to stay competitive. This shift, while potentially daunting due to its complexity and the high stakes involved, offers unparalleled opportunities for scalability, efficiency, and innovation. Many businesses hesitate at the
