Small and mid-sized businesses are increasingly reliant on Managed Service Providers (MSPs) for external IT support, allowing them to concentrate on their core business functions without the challenges of managing in-house technology. Despite their essential role in supporting businesses, MSPs face significant challenges, including ever-demanding clients, a limited pool of skilled talent, and the growing complexities of cloud environments. The
Artificial intelligence (AI) is no longer a futuristic fantasy in the financial world; it has become a reality, reshaping the landscape of finance. AI is revolutionizing how individuals and businesses manage money, optimize investments, and interact with financial institutions. AI unlocks insights hidden within vast amounts of data, enabling more informed choices and empowering users with precise financial management tools.
AI-powered virtual agents are revolutionizing the efficiency of contact centers by elevating customer interactions and streamlining operations. As modern consumers increasingly demand experiences driven by AI that mimic human interactions, contact centers are embracing advanced technology to address rising call volumes and control operational costs. By incorporating AI into customer experience (CX) strategies, operators are effectively innovating and refining the
The recent successful trial of 5G standalone slice handover conducted by Nokia, Telia, and the Finnish Defence Forces (FDF) marks a significant milestone in the realm of 5G technology. This groundbreaking demonstration shows the immense potential of 5G technology in providing continuous, secure, and reliable communications, especially crucial for defense units operating in coalition environments. Held in Finland, this trial
Flexxbotics has recently unveiled a significant upgrade to its proprietary technology, FlexxCORE, which promises to revolutionize smart factory automation. With its advanced capabilities for multi-machine robotic automation, FlexxCORE is set to transform the manufacturing landscape by enhancing robotic machine tending, quality control, and production lines. These enhancements are poised to help manufacturers standardize robotic production throughout smart factories, increasing plant
The shift to hybrid work models has revolutionized the workplace, but it has also brought about new challenges for Chief Information Security Officers (CISOs). With employees now accessing corporate systems from diverse environments, traditional security frameworks are no longer sufficient in safeguarding crucial data and infrastructure. The need to adapt to this new reality has never been more urgent, as
The recruitment industry is witnessing a profound transformation with the advent of artificial intelligence (AI) tools, which promise to enhance both efficiency and effectiveness in hiring practices. Phenom, a prominent leader in the HR technology realm, recently demonstrated its latest AI advancements at the IAMPHENOM conference, held downtown in Philadelphia. With a mission to help a billion people find jobs
Every time an organization has to restart its hiring process after a new employee decides to leave, a company effectively flushes hundreds of dollars away. Improving hiring efficiency should be a primary goal for most businesses and their HR teams, yet all too often, they settle for the employee with the longest CV who is willing to work for lower
Artificial intelligence is advancing rapidly, reshaping recruitment practices in Southeast Asia. 79% of talent acquisition professionals in the region expect AI to fundamentally alter hiring processes by automating tasks like resume screening and job description drafting. This shift allows recruiters to focus on strategic activities such as relationship building and enhancing the candidate experience. As organizations adapt to these technological
The rapidly evolving landscape of employee benefits is undergoing a significant transformation, driven primarily by advancements in technology. Traditional one-size-fits-all benefits packages are increasingly being replaced by personalized offerings tailored to the unique needs and preferences of individual employees. This shift toward personalization not only enhances employee satisfaction but also boosts engagement and retention, making it essential for modern workplaces
Open banking is making a profound impact on the financial landscape in the United States, with an impressive 91% of Americans already interacting with this technology in some form. This technological advancement is primarily driven by the use of application programming interfaces (APIs), which ensure secure data transfer across institutions. As the technology progresses, stakeholders—including financial institutions and technology providers—must
In today’s subscription-based economy, customer retention has become an essential element to sustain and grow businesses. While traditionally, companies focused on acquiring new customers, the landscape has shifted towards maintaining existing ones. The big challenge facing many subscription services is churn, where customers discontinue their subscriptions for various reasons. This issue has prompted a need for innovative solutions. One such
