Imagine a scenario where a customer, frustrated with a billing error, navigates through an endless loop of automated responses with no resolution in sight, diminishing their trust in the brand with every unanswered query. As they consider switching to a competitor, this all-too-common situation in today’s fast-paced digital landscape underscores a critical challenge for businesses: how to balance the efficiency
What happens when a cutting-edge AI system designed to revolutionize customer interactions backfires spectacularly, leaving a global brand scrambling to rebuild trust? This isn’t a hypothetical—it’s a reality for companies that overlook the silent force shaping technology’s success: culture. In an era where artificial intelligence powers everything from chatbots to hyper-personalized offers, the values and behaviors embedded within an organization
In a pivotal development for the tech landscape in Asia, Google Cloud has unveiled a significant expansion of its Gemini AI models and infrastructure within Singapore, marking a transformative moment for both public and private sectors seeking cutting-edge solutions. This strategic move not only underscores a deep commitment to advancing artificial intelligence capabilities but also prioritizes robust data security tailored
The artificial intelligence (AI) data center industry in the United States is experiencing an unprecedented surge, driven by an insatiable demand for computing power to fuel advanced AI workloads like training and inference. As tech giants and emerging players race to expand infrastructure, recent federal policies have stepped into the spotlight, prompting speculation about their potential to either bolster or
In a transformative leap for private cloud infrastructure, Broadcom has introduced VMware Cloud Foundation (VCF) 9.0, a pioneering update that embeds artificial intelligence (AI) at its core while bolstering security and developer tools. Unveiled in connection with a major industry event, this release redefines how enterprises approach modernization, offering a platform that seamlessly integrates AI capabilities to address the growing
Artificial Intelligence (AI) is transforming the marketing landscape at an unprecedented pace, driving innovations like personalized product recommendations and chatbots that streamline customer service interactions. As these technologies become deeply embedded in everyday consumer experiences, the issue of trust has risen to the forefront, shaping whether individuals embrace or resist AI-driven marketing efforts. Trust isn’t merely a fleeting concern; it
Setting the Stage for Digital Transformation Imagine a nation where public services are seamlessly accessible at the tap of a button, where businesses thrive on robust digital infrastructure, and communities are empowered through technology. This vision is at the heart of a groundbreaking partnership between Kintsugi, a UAE-based tech firm, and the Filipino government. Signed on August 22, this Memorandum
I’m thrilled to sit down with Dominic Jainy, a seasoned IT professional with deep expertise in artificial intelligence, machine learning, and blockchain. With his finger on the pulse of technological innovation, Dominic offers a unique perspective on the intersection of emerging tech and digital infrastructure. Today, we’re diving into a groundbreaking development in the data center space—a new powered land
Introduction In an era where digital transformation dictates the pace of global progress, the data center industry is experiencing unprecedented growth, with global capacity expected to double in the next few years due to the insatiable demands of cloud computing and artificial intelligence (AI). This explosive expansion, however, comes at a steep environmental cost, as data centers consume vast amounts
I’m thrilled to sit down with Ling-Yi Tsai, our esteemed HRTech expert with decades of experience in driving organizational change through technology. With a deep focus on HR analytics tools and the seamless integration of tech in recruitment, onboarding, and talent management, Ling-Yi offers unparalleled insights into the evolving landscape of AI adoption and responsible AI practices. Today, we’ll explore
Imagine a world where artificial intelligence systems, designed to assist and innovate, inadvertently cause harm due to a misalignment with human values—think of a healthcare AI prescribing incorrect treatments or a financial AI triggering market chaos. This scenario underscores a pressing challenge in the rapidly evolving field of AI: ensuring that these systems operate as intended and align with the
Setting the Stage: A New Era for AI Adoption in Business Imagine a corporate landscape where artificial intelligence is no longer a luxury reserved for tech giants but a customizable tool accessible to enterprises of all sizes. This is the reality unfolding in 2025, as OpenAI’s release of two open-weight large language models (LLMs), gpt-oss-120b and gpt-oss-20b, under the Apache
