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Pam Golding Responds Swiftly to Cyber Attack, Enhances Security Measures
March 13, 2025
Pam Golding Responds Swiftly to Cyber Attack, Enhances Security Measures

In an era where data security is paramount, the recent cyber attack on South African real estate firm Pam Golding

Is Voice or Text Leading Customer Service Chatbots in 2025?
March 13, 2025
Is Voice or Text Leading Customer Service Chatbots in 2025?

The year 2025 marks a significant milestone in the rise of chatbots, which have seamlessly integrated into customer service operations

Martech Revolutionizing the Creator Economy with Authentic Strategies
March 13, 2025
Martech Revolutionizing the Creator Economy with Authentic Strategies

The creator economy has experienced a dramatic transformation over the past decades, evolving from blogging and vlogging into a complex

How Will QR Codes Transform Retail’s Omnichannel Strategies by 2027?
March 13, 2025
How Will QR Codes Transform Retail’s Omnichannel Strategies by 2027?

The resurgence of QR codes during the pandemic has breathed new life into what was once seen as cumbersome technology,

How Can AI Agents Transform Customer Service and Enterprise Operations?
March 13, 2025
How Can AI Agents Transform Customer Service and Enterprise Operations?

Artificial intelligence (AI) is revolutionizing numerous industries, and customer service is no exception. From banking to healthcare and retail, AI

How Can CSMs Balance Customer Retention and Expansion for Growth?
March 13, 2025
How Can CSMs Balance Customer Retention and Expansion for Growth?

Balancing customer retention and expansion is paramount for the growth of any company. Customer Success Managers (CSMs) play a crucial

Salesforce to Invest $1B in Singapore for AI and Digital Transformation
March 13, 2025
Salesforce to Invest $1B in Singapore for AI and Digital Transformation

Salesforce, widely acknowledged as the world’s leading AI CRM company, has announced an ambitious investment of USD $1 billion in

Boost E-Commerce Retention: The Power of Post-Purchase Emails
March 12, 2025
Boost E-Commerce Retention: The Power of Post-Purchase Emails

In the fast-paced world of e-commerce, brands often focus their marketing efforts on acquiring new customers through social media posts,

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