In an era where seamless connectivity is paramount for both personal and professional activities, telecommunications companies are under immense pressure to provide reliable and high-speed network services. Nigeria’s leading telecom company, Globacom, has risen to the occasion by undertaking significant network upgrades with the primary goal of enhancing customer experience. The comprehensive upgrades, which began in 2024, are designed to meet the growing demands of an increasingly digital population, ensuring that users enjoy faster internet speeds and superior data quality.
Overhauling Telecom Infrastructure
Extensive Upgrades Across All Facets
Understanding the complexity of providing uninterrupted network services, Globacom has taken a holistic approach to overhaul its telecom infrastructure. The company has focused on upgrading passive equipment such as electricity supply and environmental controls, essential for maintaining optimal network performance. These upgrades are complemented by enhancements to the core network, access network, transmission and IP network, fiber network, and metro access and backbone infrastructure. By addressing every facet of its telecom infrastructure, Globacom aims to deliver a more robust and reliable network that can handle increased traffic and provide customers with consistent, high-quality service.
To reach and serve a broader audience, Globacom has built new telecom sites across various states, including major regions like Abuja, Rivers, Edo, Ogun, Delta, Cross River, Kaduna, Kano, Lagos, and Nasarawa. These new sites significantly expand the company’s network capacity, enabling wider coverage and improved voice and data services. The strategic placement of these sites ensures that even remote areas benefit from enhanced connectivity, bridging the digital divide and contributing to Nigeria’s digital economy growth. As a result, customers in these areas experience fewer call drops and faster data speeds, leading to increased satisfaction.
Incorporation of New LTE 2600 Sites
In a bid to boost high-speed data availability and reduce network congestion, Globacom has incorporated hundreds of new LTE 2600 sites across key markets. These sites are strategically installed in densely populated regions such as Lagos, Oyo, Ogun, Ondo, and Kwara, where demand for high-speed data is exceptionally high. Additionally, several tertiary institutions in states like Rivers, Edo, Abuja, Enugu, and Anambra have benefitted from the installation of these LTE sites, ensuring that students and faculty have access to reliable internet for educational and research purposes.
The integration of LTE 2600 sites represents a significant investment by Globacom in next-generation technology. LTE 2600 technology provides faster data speeds and better network performance, essential for activities that demand high bandwidth, such as video conferencing, online gaming, and streaming services. By upgrading to LTE 2600, Globacom has positioned itself to meet the ever-increasing data needs of its customers, thereby enhancing their overall user experience. This move aligns with the Nigerian government’s broadband penetration initiative, demonstrating Globacom’s commitment to supporting national goals while providing top-notch services to its customers.
Expanding Network Capacity
Deployment of Additional Base Stations
To further meet the increased demand for coverage and capacity, Globacom has deployed hundreds of additional 2G, 3G, and 4G base stations nationwide. These efforts are aimed at expanding the network’s reach and ensuring that even the most remote areas have access to reliable connectivity. The deployment of these base stations also allows Globacom to handle increased traffic efficiently, minimizing network congestion and providing users with a smooth browsing experience. The result is a significant improvement in network quality, coverage, and data throughput, leading to higher levels of customer satisfaction.
The commitment to deploying additional base stations signifies Globacom’s long-term strategy to future-proof its network infrastructure. By investing in 2G, 3G, and 4G technologies, Globacom ensures that customers with different device capabilities can enjoy optimal network performance. This inclusive approach caters to a diverse customer base, including those who may not yet have access to the latest 4G-enabled devices. As a result, all Glo customers, irrespective of their technology preferences, benefit from enhanced network services.
Expansion of Glo1 Submarine Cable Capacity
To support the extensive network upgrades, Globacom has also expanded the capacity of its Glo1 submarine cable, which is a key component of its international connectivity infrastructure. This expansion has facilitated a large-scale fiber route replacement and installation project nationwide. By enhancing the fiber network, Globacom has strengthened its ability to provide ultra-high-speed internet access to its customers, ensuring that they have a seamless and uninterrupted online experience.
In addition to expanding the submarine cable’s capacity, Globacom has also invested in bolstering its electricity infrastructure. Thousands of new generators have been added to ensure network availability, especially in areas prone to power outages. This increased redundancy in power supply guarantees that network services remain operational under various conditions, further enhancing customer experience. The combination of a robust fiber network and reliable power supply allows Globacom to offer uninterrupted services, positioning it as a leading provider of high-quality telecommunications in Nigeria.
Commitment to Customer Satisfaction
Comprehensive Service Improvement Strategy
Overall, Globacom’s extensive network upgrades reflect a comprehensive strategy aimed at improving service delivery, network quality, and customer satisfaction. By building new sites, incorporating advanced LTE technology, deploying additional base stations, and expanding core infrastructure, Globacom has positioned itself to meet the growing connectivity needs of its customers. These efforts ensure that Glo customers enjoy a seamless calling and surfing experience, with ultra-high-speed access to the network.
The company’s commitment to providing top-notch telecommunications services at affordable prices, despite rising telecom rates, underscores its dedication to customer satisfaction. By continuously investing in advanced technology and infrastructure, Globacom has proven its resolve to remain a competitive player in Nigeria’s telecom industry. Customers can expect ongoing improvements and innovations, as Globacom strives to deliver the best possible service.
Future Prospects and Initiatives
In today’s world, where seamless connectivity is vital for both personal and professional activities, telecom companies are facing huge pressure to deliver reliable and high-speed network services. Nigeria’s premier telecommunications firm, Globacom, has stepped up to this challenge by embarking on substantial network upgrades with the primary aim of improving customer experience. These extensive improvements, initiated in 2024, are strategically designed to address the ever-increasing demands of a digital-savvy population. By ensuring that users have access to faster internet speeds and superior data quality, Globacom is making sure it remains at the forefront of telecommunications in Nigeria. As the digital landscape evolves and the need for dependable connectivity grows, Globacom’s efforts will not only meet current demands but also anticipate future needs. Their commitment to network enhancement underscores their dedication to providing top-notch service in an age where connectivity is an essential aspect of daily life.