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Customer Experience (CX)

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How Are Game and Makro Enhancing Customer Service with Technology?
March 21, 2025
How Are Game and Makro Enhancing Customer Service with Technology?

In today’s competitive retail landscape, delivering excellent customer service has become a pivotal differentiator for brands. Game and Makro, two leading retail giants within the Massmart group, are leveraging innovative technology to enhance their customer service standards. They have implemented

How Will the Enhanced FNB and Pick n Pay Partnership Benefit Customers?
March 21, 2025
How Will the Enhanced FNB and Pick n Pay Partnership Benefit Customers?

First National Bank (FNB) and Pick n Pay have embarked on an enhanced partnership designed to significantly improve the customer experience for millions of customers through the eBucks rewards program. This strategic collaboration, initiated in November of the previous year

Is Your Enterprise Data Ready for Generative AI in Customer Service?
March 21, 2025
Is Your Enterprise Data Ready for Generative AI in Customer Service?

Generative AI (GenAI) is transforming the landscape of customer service by enabling personalized, efficient, and scalable interactions. However, the success of GenAI implementation greatly depends on the readiness of enterprise data. This article explores the essential aspects of preparing enterprise

AI-Driven Autonomous Revenue Engines Revolutionize Customer Engagement
March 20, 2025
AI-Driven Autonomous Revenue Engines Revolutionize Customer Engagement

I’m here with Aisha Amaira, a MarTech expert who specializes in leveraging technology to transform marketing strategies and customer engagement. Today, we will delve into the innovative concept of autonomous revenue engines and how they are revolutionizing conversion and customer

Filum AI Revolutionizes Customer Experience with $1 Million Investment
March 20, 2025
Filum AI Revolutionizes Customer Experience with $1 Million Investment

Filum AI is ushering in a new era of customer experience management, powered by advanced AI technology and a substantial $1 million investment from major players like Nextrans and VinVentures. Founded in 2020 by tech entrepreneur Tran Van Vien, Filum

How Awards Influence Consumer Choices and Boost Brand Loyalty
March 19, 2025
How Awards Influence Consumer Choices and Boost Brand Loyalty

In the bustling marketplace, where consumers are bombarded with countless choices, finding the right product or service can be overwhelming. With the ever-increasing number of products, reviews, and comparison sites, consumers often search for reliable indicators of quality and trustworthiness.

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How Are Game and Makro Enhancing Customer Service with Technology?
March 21, 2025
How Are Game and Makro Enhancing Customer Service with Technology?

In today’s competitive retail landscape, delivering excellent customer service has become a pivotal differentiator for brands. Game and Makro, two leading retail giants within the Massmart group, are leveraging innovative technology to enhance their customer service standards. They have implemented

How Will the Enhanced FNB and Pick n Pay Partnership Benefit Customers?
March 21, 2025
How Will the Enhanced FNB and Pick n Pay Partnership Benefit Customers?

First National Bank (FNB) and Pick n Pay have embarked on an enhanced partnership designed to significantly improve the customer experience for millions of customers through the eBucks rewards program. This strategic collaboration, initiated in November of the previous year

Is Your Enterprise Data Ready for Generative AI in Customer Service?
March 21, 2025
Is Your Enterprise Data Ready for Generative AI in Customer Service?

Generative AI (GenAI) is transforming the landscape of customer service by enabling personalized, efficient, and scalable interactions. However, the success of GenAI implementation greatly depends on the readiness of enterprise data. This article explores the essential aspects of preparing enterprise

AI-Driven Autonomous Revenue Engines Revolutionize Customer Engagement
March 20, 2025
AI-Driven Autonomous Revenue Engines Revolutionize Customer Engagement

I’m here with Aisha Amaira, a MarTech expert who specializes in leveraging technology to transform marketing strategies and customer engagement. Today, we will delve into the innovative concept of autonomous revenue engines and how they are revolutionizing conversion and customer

Filum AI Revolutionizes Customer Experience with $1 Million Investment
March 20, 2025
Filum AI Revolutionizes Customer Experience with $1 Million Investment

Filum AI is ushering in a new era of customer experience management, powered by advanced AI technology and a substantial $1 million investment from major players like Nextrans and VinVentures. Founded in 2020 by tech entrepreneur Tran Van Vien, Filum

How Awards Influence Consumer Choices and Boost Brand Loyalty
March 19, 2025
How Awards Influence Consumer Choices and Boost Brand Loyalty

In the bustling marketplace, where consumers are bombarded with countless choices, finding the right product or service can be overwhelming. With the ever-increasing number of products, reviews, and comparison sites, consumers often search for reliable indicators of quality and trustworthiness.

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